BRETT PATRICK MADEL

Charlottesville, VA 301-***-**** ad37in@r.postjobfree.com

CAREER SUMMARY

An IT systems specialist and expert problem solver with expertise in a wide variety of peripherals and operating environments. Thrives in high volume, ambiguous environments requiring strong technical knowledge, driven to solve problems, improve the work life of users and build positive relationships with internal and external customers. Specific expertise:

• A+ Certified

• MCSE 2003 + Security Certified

• Knowledgeable in Microsoft Azure, O.S’s & Office 365

• DFARS & ITAR Experience

• Serial & IP Interface Communications: PBX, Call

Accounting, Voice Mail, POS, Internet, Electronic

Access Control, Energy Mgmt.

• Administrative experience with Microsoft Dynamics NAV 2018 (ERP System)

PROFESSIONAL EXPERIENCE

IT OPERATIONS ANALYST TE CONNECTIVITY, (Acquired ERNI Electronics) Culpepper, VA 2021 to 2023 A leading manufacturer for the automotive, aircraft and medical industries for more than 75 years

• Primary distributor of Midwest and South regional support tickets, with a volume of over 1000 tickets monthly

• Tier Three technical support for TE RSD Midwest and South region users

• Asset lease management control activities

• Local site workstation imaging

• Local IT lead on the office closure responsible for IT equipment transfer and/or disposal, ISP service decommissioning, building security services decommissioning and user migration

• Local IT lead on office migration for transferring 19 users from ERNI to TE Connectivity ISIT SPECIALIST ERNI Electronics, Midlothian, VA 2015 to 2021 A manufacturer of connectors, printed circuit boards, electronic packaging, and cable connector assembly

• Administrated local network in conjunction with a global IT team in managing a network based in Germany

• Assisted in the administration of the ERP system, Microsoft Dynamics NAV 2018

• Provided IT user support for the 31 USA ERNI Electronics, INC. employees

• Was responsible for IT purchasing, inventory and workstation imaging

• Developed technical documents for numerus aspects of the ERNI Electronics IT infrastructure

• Additional responsibilities included administration of security cameras, building access control, buildings alarm system, company mobile phones, office phones and buildings Wi-Fi

• Led the IT components of building out 18,000 sq ft of new office space while running the move process of the previous office I.T. SPECIALIST BOARS HEAD, Charlottesville, VA 2013 to 2015 A University of Virginia Foundation Host Property four-star resort in Charlottesville, Virginia

• Developed technical documents for troubleshooting and installation procedures of interfaces and applications resulting in less downtime for servers and interfaces

• Managed anti-virus software in a domain environment implementing controls to secure guest financial data

• Provided 24/7 technical support for all resort operations including bringing property management servers up during nighttime failures

• Assisted in managing and improving network and server equipment SYSTEMS INTEGRATION SPECIALIST AGILYSYS, INC., Frederick, MD 2005 to 2012 A leading provider of IT solutions to corporate and public sector customers specializing in select hospitality and retail markets

• Installed 200+ interfaces for resort properties becoming the expert in interface integration

• Received the escalated and most complex interface issues for systematic analysis and resolution to support clients, vendors and co- workers

• Developed 10+ technical documents for troubleshooting and installation procedures of interfaces INSTALLATION SPECIALIST (2005 to 2007)

• Provided onsite and phone support for interfacing systems into VisualOne software PC TECHNICIAN DEPARTMENT OF HOMELAND SECURITY, McLean, VA 2004 to 2005

• Contract position through Spherion, installing workstations, applications, and related equipment

• Supported system engineers on projects for Customs and Border Protection under Homeland Security COMPUTER TECHNICIAN COMP USA, INC., Gaithersburg, MD 2000 to 2004 A computer retail leader providing computer products and quality repairs

• Diagnosed, repaired and installed hardware and applications for Windows based personal computers and laptops

• Awarded Employee of the Month multiple times and was continually one of the top producing PC technicians company wide EDUCATION

B.S., Computer Studies B.S., Hospitality Management University of Maryland, Adelphi, MD 2011 Johnson & Wales University, Providence, RI 2000