SKILLS

EXPERIENCE

Michelle Okocha

PASSIONATE, DRIVEN, & EXPERIENCED BUSINESS ANALYST

773-***-**** ad37ii@r.postjobfree.com Chicago, IL 60601 Experienced and innovative Business Analyst with a strong track record in the corporate domain. Skilled in managing cross- functional agile teams to deliver functional products within tight timelines. Pro cient in software development lifecycle (SDLC) and adept at coaching and mentoring hybrid and remote teams. Seeking opportunities to apply expertise in business analysis and scrum master.

• Organizational Skills • Leadership Skills

• Ability to Multitask • Coordination Skills

• Collaboration Skills • Management Skills

• Communication Skills • Analytical Skills

• Interpersonal Skills • Customer Service Skills

• Con ict Resolution Skills • UAT Support

BUSINESS ANALYST

Kraft-Heinz

CHICAGO, IL

August 2020 - Present

• Analyzed existing systems and processes to identify areas of improvement.

• Managed multiple concurrent tasks in a fast-paced environment.

• Collaborated with developers to ensure that product designs meet customer needs.

• Enhanced revenue by $12M through comprehensive customer behavior analysis and process optimization.

• Saved 800 man-hours monthly by identifying and rectifying operational ine ciencies. Directed and achieved 95% of 2022 product objectives by leading agile teams through e fective sprint planning and communication.

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• Provided actionable insights through regular reports to 30+ stakeholders.

• Con gured PHP app on AWS, optimizing performance and security.

• Conducted requirement elicitation sessions and translated business needs into functional requirements.

• Utilized data analysis to generate three-year monthly forecasts, guiding revenue strategies.

• Facilitated cross-functional collaboration for IT projects, ensuring alignment with business goals. Presented ndings to senior management, driving data-driven decision-making processes. Clinical Business Analyst, Project Manager

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CLINICAL BUSINESS ANALYST

Northwestern Medicine

CHICAGO, IL

January 2014 - August 2020

• Reviewed test scripts developed by Quality Assurance team prior to implementation of new systems.

• Developed dashboards to track performance metrics related to clinical operations. EDUCATION

REFERENCES

CERTIFICATIONS

TECHNOLOGIES & TOOLS

• Assisted with the coordination of activities across multiple departments within a healthcare organization.

• Led Agile Scrum projects, improving client satisfaction and stakeholder communication.

• Developed various artifacts, including business requirements and process ow diagrams.

• Conducted risk and change management to ensure e fective product development.

• Served as a liaison between product, IT, and sales teams, ensuring alignment with customer needs.

• Managed product backlog, prioritizing tasks and achieving project cost savings. BACHELOR OF SCIENCE (B.S.) IN NURSING

Loyola University Chicago, Chicago, IL, US

References available upon request

• Certi ed Business Analysis Professional (CBAP) • Scrum Master, Scrum Alliance Certi ed Project Management Professional (PMP),

Project Management Institute

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Jira, Informatica, Conuence, Microsoft Oce Suites, MS Oce; Outlook, Glify, SAP, SharePoint, ERP, SAP, NetSuite, Microsoft Visio, Zephyr, JSON, Tableau, Balsamiq, Atlassian, Waterfall, Agile, UML, SQL, AWS, JavaScript, Python, Doors, Requisite

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