Front Desk Human Services
Resume:
Lakecia King
WASHINGTON, DC *****
*************@*****.***
Responsible and Dedicated job seeker with 20+ years of experience in Social and Human Services who wants to transition to an organization where I can make a change in the community. I am ready to apply my communication, Critical thinking and Advocacy skills to be an asset to any organization or company.
Skills
Communication
●Established effective communication pathways among diverse project participants by asking questions, and following up on progress updates.
●Managed the daily/weekly/monthly agenda/memos, arranged new meetings, and appointments for 75-100 project participants daily (digitally and hand written).
●Publicized organization resources in group community spaces, in one-on-one interviews, and phone call conversations.
Critical Thinking
●Identified various conclusions and decided which (if any) of them are sufficiently supported for projects, by listening to participants' problems and gathering the team to identify a solution.
●Evaluated different points of view from staff and community members to tackle unexpected problems and resolve them, by being able to communicate with a positive attitude and changing the atmosphere.
Advocacy
●Established the ability to develop and maintain good relationships with adults and teens ages ( 14-60+) by having one-on-one conversations and then breaking them down into groups.
●Collaborated to identify problems and participate in team problem-solving efforts, by paying attention to what each individual needed and getting it resolved.
●Designed a strong sense of compassion and empathy for clients, by understanding their problems and helping to get the situation fixed and making sure the participants are satisfied.
Work Experience
Genesis Logistics, Packer, Stafford, VA, 2023-2024
Summer Works, Resource Leader, Washington, DC, 2020-2023
Child and Family Services, Resource Worker, Washington, DC, 2016-2018
Unity Healthcare, Resource Worker, Washington, DC, 2005-2009
Child and Family Services, Resource Worker, Washington, DC, 2002-2005
Education
Community College Prepatory Academy, Washington, DC, 2022- CURRENT
Certifications
ServSafe, Food Handlers Certification, 2014
Lean Six Sigma, White Belt Certification, 2019
Front Desk Representative- Front Desk Certification, 2019
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