Customer Service Data Entry

JABBAR E HARRINGTON

**** ****** ********** **., ***. 911, Clementon, NJ 08021

**********@*****.*** C: 856-***-****

SUMMARY

Seasoned Dispatcher ready to bring over 10 years of experience to a management position at Waste Management. Self-motivated and dependable, with a broad background, including management, customer service and leadership

SKILLS

-Team Leadership - Data Entry

-Processing Orders - Scheduling

-Coordinating Urgent Deliveries - Map Reading and Navigation Skills

-Adjusting Routes

EXPERIENCE

Penske Swedesboro, NJ

Sr. Operation Supervisor

2023 - Present

-Communicate performance standards; Interview hourly associates and provide recommendations for hire; Monitor attendance, productivity, and other performance markers; provide counseling and/or recognition to associates as needed.

-Supervise logistics operations including customer service, freight loading/unloading, dispatch and proper documentation and procedure control; Evaluate and recommend changes in preferred work methods to increase productivity or dispatch/warehouse operations.

-Assists in new associate training

-Properly plan work assignments to ensure effective use of fleet/warehouse equipment; Works with hourly associates to ensure they understand safe and efficient operation of the equipment

-Ensure compliance with financial policies/procedures such as inventory, accuracy & control, returns, damages, etc.; Closely manager associates’ working hours to minimize overtime and to meet/exceed productivity targets.

-Other projects and tasks as assigned by Manager

Cowan Systems Burlington, NJ

Fleet Manager

02/2021 – 2023

-Responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet.

-Reports to the Operations Manager or the Terminal Manager, depending on the size of the operation

-Participate in; problem identification, solution recognition, and system implementation to improve areas that impact our drivers experience and the quality of our services.

-I foster a culture that ensures their team works together in a way that supports the mission of the organization and is in alignment with our core values and beliefs.

-Direct and indirect reports consisting of Professional Drivers.

-Oversees fleet of drivers ensuring all team members are properly trained in all aspects of their position.

Waste Management Ewing, NJ

Dispatch Combo

05/2012 – 02/2021

-Provided onsite training.

-Trained and motivated employees to maintain compliance with procedures, standards, and performance objectives.

-Tracked all changes in the computer system.

-Maintained current knowledge of all personnel in the field and all completed deliveries or delays.

-Reviewed routes and adjusted plans to meet daily requirements.

-Maintained up-to-date knowledge of traffic problems and weather concerns.

-Forecasted manpower requirements based on daily workload and company targets.

-Evaluated and reconfigured systems to support customer service and operational goals.

-Answered customer email requests with information about product availability, shipping information and status updates.

Canon Business Solutions Burlington, NJ

Lead Dispatcher

01/2008 – 05/2012

-Monitor dispatch board and adjusted call priorities.

-Monitored warehouse for debris, deposited waste into appropriate piles and stacked baled trash.

-Kept appropriate records and reports for inventory accuracy.

-Transported materials to/from warehouses, production lines and packaging lines.

-Performed inventory cycle counts as needed.

-Assisted customers in finding out-of-stock items.

EDUCATION AND TRAINING

Mercer County Community College Trenton, NJ

Business Administration

Trenton Central High School Trenton, NJ

Diploma

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