TyShaun Free

470-***-****

ad37d0@r.postjobfree.com

Profile

Passionate about promoting lasting customer satisfaction by delivering unparalleled support with great service

Proactive working at home with expertise delivering support services and resolving customer complaints.

Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Dedicated Customer Service professional with knowledge of service deliver and proven multitasking abilities.

Effectively drives revenue with skilled promotional and problem-solving abilities.

Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills at the same time.

Motivated Customer Service Representative with over 3 years of retail experience in fast-paced. team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English.

Friendly Customer service skills with 3-5 years of dedicated customer service experience.

Experience

Remote customer service representative

Tsys / Georgia 02/2021 to 10/2023

Answer customer phone questions, orders, service needs and complaints, also respond to direct services areas.

Taking inbound calls to assist customers with their queries

Providing excellent customer service at all times

Building and maintaining friendly and professional relationships with customers

Processing debit card payments

Keeping up to date with policy changes through the use of internal systems and training

Work from home csr

Progressive claim specialist 2018-2021

Investigate claims

Determine coverage

Answer questions from attorneys

Education

Diploma from Redan High School 2009 graduate

Some college at WestWood college in Northlake, Ga

Skills

Leadership

On time

Focus

Inbound and outbound calling

Can easily adapt

Strong listening skills

Multiple lines at once

Problem solving

Motivation