It Support Technical

CHANCARD LOMBO LOMBO

*** ********** *****

BRASELTON GA 30517

******************@*****.***

678-***-****

Objective

Dedicated and skilled Field Services Analyst with 3 of experience in IT support. Seeking to contribute technical expertise and problem-solving skills to a dynamic team in a challenging and rewarding environment.

Education

Associate’s Degree in computer information systems

Interactive college of technology Chamblee GA

Graduated 2021

Certifications

CompTIA A+, Microsoft operating systems, Microsoft networking. Business analyst

Professional Experience

Technician document capture at Northeast Georgia Medical Center

Upload patients information into their charts in timely manner Facilitate physicians and patients to find health records.

Field Services Analyst at EXPERIMAC

Provided on-site technical support for PCs, laptops, thin clients, VOIP, Audio/Visual, and various peripherals.

Conducted network troubleshooting and resolved issues promptly to ensure minimal downtime.

Supported mobile devices and operating systems, ensuring seamless integration and functionality.

IT Support Specialist at ICT

Delivered exceptional technical support for end-users, resolving hardware and software issues.

Conducted training sessions to educate staff on IT best practices and system usage.

Managed and maintained IT inventory, ensuring accurate records of hardware and software assets.

Skills

Technical Proficiency: PCs, laptops, thin clients, VOIP, Audio/Visual, network troubleshooting, mobile devices, peripherals, operating systems.

Problem Solving: Proven ability to troubleshoot and resolve complex technical issues efficiently.

Customer Service: Strong interpersonal skills, providing excellent support and maintaining positive client relationships.

Communication: Clear and concise communication with both technical and non-technical stakeholders.

Achievements

Recognized for consistently exceeding service level agreements (SLAs) in resolving IT issues.

Implemented a streamlined inventory tracking system, reducing discrepancies by 20%.

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