Customer Service Representative
Resume:
EZINWANNE IGWEAGWU
BUSINESS MANAGER CUSTOMER SERVICE REPRESENTATIVE
Dynamic Customer Service Rep with 2+ years' expertise delivering top-notch support, fostering positive customer relationships, excelling in problem-solving, and Proven track record in exceeding performance metrics. Eager to contribute exceptional service skills to enhance your team's success. SKILLS Team Leadership
Operations management
Problem solving
Communication
Customer service & retention
Microsoft Office suite
EDUCATION
UNIVERSITY OF NIGERIA, NSUKKA.
Bachelor of Science, (B.Sc) in Home Science
Second class: Upper-division
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE
Paramount Anchors Resources, Sept 2022 - Present
Offer professional advice and guidance to international students planning to travel to the US, Canada, and Australia.
Received inbound calls from customers, providing information regarding services or products, taking new orders, and canceling accounts.
Improved customer satisfaction via and supportive communication
Increased referral and repeat business through exceptional service.
RESTAURANT MANAGER
Kilimanjaro Sundry Foods Limited, Apr 2022 - Sept 2022
Managed the restaurant's income through proper internal control and audit. This increased the revenue of the restaurant
Managed a team that worked on a customer retention program to increase customer base.
Improved employee involvement and collaboration through team bonding activities. This increased productivity among employees.
CONTACT ***************@*****.***
Linkedin: ezinwanne igweagwu
Osapa London Estate, Lagos state.
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