Customer Service Manager

PROFILE:

Highly motivated with a wide variety of work experience and skills; from customer service manager, administrative duties, billing office and telephone support, personal assistant/caregiver, and cafeteria cook. Detail-oriented with over 36 years of customer service experience, especially with solving customer issues, managing expectations, handling telephone support, performing office duties and administrative tasks.

OBJECTIVE:

Seeking an administrative or front office/desk position, where I can utilize previous work experience, provide exceptional customer service and telephone support, while fostering a positive work environment and supporting the organizations goals and objectives.

SKILLS SUMMARY:

Customer Service

Problem Resolution

Adaptability

Effective Communicator

Microsoft Excel

Telephone Support

Accounts Payable/Receivable

Medical Billing

Attention to Detail

Microsoft Word

Work independently

Time Management

Quick Learner

Budgeting

Data Entry

SUMMARY OF EXPERIENCE:

Customer Service

Customer Service Manager at J.C. Penney responsible for overseeing a team of customer service associates while solving customer issues and concerns, and training new associates.

Engage active listening when interacting with clients/customers to ensure creative problem resolution while ensure satisfaction of the shopping experience.

Assist associates with computer or register issues.

Attention to Detail and Administrative Duties

Thorough and conscientious about attention to detail.

Planned and scheduled client’s appointments, tasks, and goals.

Process and analyze invoices to ensure accuracy and compliance.

Ensure timely and accurate submission of insurance claims.

Ensure accurate and timely billing process for clients.

Keep accurate record of client/patient accounts.

Communication

Provide phone support, customer inquiries and address billing issues.

Document client/customer issues, concerns and resolutions.

Process daily mail and correspondence.

Verbal and written communication.

Problem Solving

Excellent customer service and problem solving skills.

Exhibited flexibility & adaptability by frequently working across departments as needed.

When problems arise, listen and document the issues and concerns; analyze and investigate root cause of problems.

Delivery Service

Transport food or other items to customers in a specific location.

Review order for completeness.

Maintaining cleanliness of the vehicle.

Food Preparation

Planned, prepared, and cooked food items to ensure that all food is of excellent quality and served in a timely manner.

Planned menus according to a fixed budget and follow guidelines on nutrition and healthy eating.

Comply with food safety regulations and maintain a sanitary kitchen.

Train staff to prepare and cook all the menu items.

Serve prepared food to the students.

Child and Senior Caregiver

Provided child care services and supervised/monitored the safety of 5 children daily.

Established budgets for utilities, food and other necessities to maintain fiscal responsibility.

Organized activities and implemented a curriculum that allows children to learn and explore their interests.

Provided personal care to a 70 year old male with limited mobility.

Assisted children and senior with personal hygiene, i.e., bathing, grooming, and incontinence care.

Monitored their health and wellbeing, recorded any concerns.

Coordinated transportation and accompanied children/seniors to social events and medical appointments.

WORK EXPERIENCE:

Door Dash Driver

Belcamp, Maryland

Delivery Specialist

2021 - Present

Senior Caregiver

Bel Air, Maryland

Personal Senior Caregiver

2018 - 2021

Walmart

Bel Air, Maryland

Merchandiser/Customer Service

2017 – 2018

Prescott Legal Services

Richmond VA

Personal Assistant/Administrative Aide

2011 - 2017

Harford County Public Schools

Harford County, Maryland

Cafeteria Cook

2009 – 2011

Childcare Provider

Abingdon, Maryland

Infant to Pre-K Child Care Specialist

1995 - 2009

Shepard Pratt

Towson, Maryland

Billing Specialist

1991 – 1995

JC Penney

White Marsh, Maryland

Customer Service Manager

1987 – 1991

VOLUNTEER:

Matthew Whitlock 2022 Political Campaign for County Council

Shadowed and assisted with campaign events, community outreach and campaign fundraisers.

Treasurer for political campaign, responsible for depositing and dispersing funds, and keeping accurate account records.

EDUCATION:

Perry Hall High School, High School Diploma, 1984

Focus on General Studies and Business Administrative courses.

Contact this candidate