Summary:

Passionate and accomplished IT professional with over 15 years of experience. Atlassian Certified JIRA Project Administrator with over 7 years of experience in JIRA, JSM and Confluence Administration. Experience in Enterprise Applications Performance & Functional Testing, Monitoring of IT applications and HP Tools Administration. Proven ability to take initiative, analyze specific problems, identify the issues, and propose solutions and make a referral to the appropriate resource.

Professional Skills:

JIRA, JSM and Confluence Administration

·Provided comprehensive support for JIRA, Jira Service Management (JSM) and Confluence products, ensuring effective, efficient and timely resolution of Issues and Requests which includes Jira and Confluence migration form Data Center to Atlassian Cloud, New Cloud Sites configuration, New Projects and Spaces Setup, User Management, fielding process questions, troubleshooting potential issues, fulfilling project and enhancement requests, plug-ins, custom scripts, as well as researching and implementing Atlassian best practices and assisting teams in the Agile process.

·Configured and implemented JIRA projects of types Jira Work Management, Jira Software and Jira Product Discovery with customizations includes various schemas, complex workflows (with triggers, conditions, validators, and post functions), screen schemes, permission schemes, and notification schemes.

·Collaborated with development teams to ensure proper integration with version control systems, build tools, and other relevant tools.

·Created many Jira and Confluence Automation rules on SLAs, Data Hygiene, Process implementations, Alerts, etc.

·Experience on All the Deployment models like Server, Data Center and Atlassian Cloud.

·Provided troubleshooting and resolution of JIRA and Confluence stability and performance issues, Ensured the security and integrity of Jira and Jira Software and tooling instances.

·Create and maintain JIRA reports and dashboards to provide insights into project progress and performance with various Filters in JIRA with JQLs.

·Documented playbooks and functionality implemented within JIRA and Confluence.

·Experienced in JIRA & Confluence Installations, Upgradations and Migrations.

·Expertise on Agile frameworks such as Scrum, Kanban, Scrumban.

·Thorough knowledge on JQL, SQL, Groovy and Linux.

·Worked on external Plugins like ScriptRunner, EazyBI, SynapseRT, X-ray, Jira Miscellaneous Workflow extension (JMWE), Jira Suites Utility (JSU), Structure, Roadmaps, Analytics, Product Discovery, etc.

·Configured JIRA and Confluence to integrate with various third-party applications and tools such as project management software, reporting tools, issue tracking systems, version control systems, and CI/CD tools. I have experience in configuring webhooks, APIs, and plugins setup to enable smooth data exchange and synchronization between JIRA/Confluence and other tools.

·Design, troubleshoot, and maintain spaces/pages within Confluence.

·Conducted trainings on regular basis to the Business leads and teams with the new features and functionalities in the Atlassian tools.

·Worked closely with Agile Coalition team on Standardization and Best practices implementations at Organization level.

·Identifying opportunities for process improvement and efficiency within the JIRA environment. Keep updated on the new JIRA features and functionalities and assess their relevance to the organization.

·Provided a regular direction, mentoring and managed a medium size team.

Work History:

Dec 2022 – Till Date

Sr. Atlassian Admin – Atlassian Tools, PayPal, India

Role : Sr. Atlassian Tools Administrator (JIRA, JSM, Confluence)

Tools & Technology : Atlassian JIRA, JSM, Analytics, Confluence, Groovy, JQL, PSQL, MS-SQL, Linux

Achievements : Employee of the Quarter and received many Bravo recognitions from the Users. Migrated JIRA and Confluence Environments from Data Cetner to Atlassian Cloud. Performed Cloud to Cloud Migration of Jira Sites.

March 2022 – Nov 2022

Solution Architect – Atlassian Tools, Zuora, India

Role : Atlassian Tools Administrator (JIRA, Confluence, JSM)

Tools & Technology : Atlassian JIRA, Confluence, JSM, Groovy, JQL, PSQL, MS-SQL, Linux.

Achievements : Successfully migrated Jira and Confluence environments form Data Center to Atlassian Cloud

August 2021 – March 2022

Lead Software Engineer at Adecco India Private Limited, India

Client : PayPal

Role : Atlassian Tools Administrator (JIRA & Confluence)

Tools & Technology : Atlassian JIRA, Confluence, Groovy, JQL, SQL, Splunk, MS-SQL, Linux.

January 2018 – April 2021

Manager at Capgemini, India

Client : CHUBB Limited

Role : Atlassian Tools Administrator (JIRA & Confluence)

Tools & Technology : Atlassian JIRA, Confluence, Groovy, JQL, SQL, HP Performance Center, HP SiteScope, ALM, UFT, MS-SQL, Linux.

January 2015 – December 2017

Team Lead at SmartIMS, India

Client : CHUBB Limited

Role : Atlassian Tools Administrator (JIRA & Confluence)

Tools & Technology : Atlassian JIRA, Confluence, Groovy, JQL, SQL, HP Performance Center, HP SiteScope, ALM, UFT, MS-SQL, Linux.

October 2013 – December 2014

Technical Test Lead at Infosys Technologies Limited, India

Clients : XML Gateway (OLS Sustain), British Petroleum, Bristow

Role : Performance Testing Lead

Tools & Technology : HP Performance Center/LoadRunner, JMeter, VSTS, Perfmon.

January 2011 – May 2013

Quality Assurance Analyst at Smart IMS, New Jersey, USA

Client : ACE Group

Role : Quality Assurance Analyst

Tools : Quick Test Professional 9.x, HP Quality Center 9.x, Mantis, Issue View

January 2007 – December 2010

Quality Assurance Analyst at Tata Consultancy Services Limited, India & USA.

Clients : AGCM, Nationwide, ACE Group

Role : Quality Assurance Analyst

Tools : Quick Test Professional 9.x, HP Quality Center 9.x, Mantis, Issue View

Certifications:

•Atlassian Certified Jira Project Administrator for Data Center and Server (ACP-600)

•HP-M16 Quick Test Professional (QTP 9.2)

•HP – Virtual User Generator Software

•IBM DB2 V8.1

Education:

·Bachelor of Technology (B. Tech) in Computer Science and Engineering, September 2002 - April 2006 at Jawaharlal Nehru Technological University, Hyderabad.

NAGA RAJU ADAPA

Mobile: +91-886*******

Email: ad37a6@r.postjobfree.com

Location: Bangalore

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