EUGENE LANIN

Boston, MA *****

203-***-**** - ad379d@r.postjobfree.com

PROFESSIONAL SUMMARY

Over 15 years of sales and customer service experience in financial services, airport lounge management, and high-end catering. Experienced at working with diverse clients and committed to providing the best possible experience to satisfy client needs. Fluent in French and Russian and skilled at working with clients with limited English proficiency.

SKILLS

Diverse sales and customer service

experience

Advanced communication skills

Collaborative team player

Problem-solver

Time management skills

WORK HISTORY

01/2016 to Current Banquet Bartender

Ariadne Clifton Catering – Cambridge, MA

Inventory management

Beverage setup

Serving alcoholic and non-alcoholic drinks

Coordination with other catering staff

Cleaning and maintaining workstation

01/2014 to 02/2015 Logan Airport, Lounge Agent for Air France Air France-KLM – East Boston MA

Customer Service

Translation and Interpretation Services

Responding to Difficult Customers

Courteous with a Strong Service Mindset

Provided a high level of customer service to each person by engaging customers and using active listening and effective interpersonal skills. Patient and Empathetic

01/2009 to 10/2012 Wealth Manager

UniCredit Bank – Moscow RU

Assessed the clients' financial situation to determine their current and future goals and needs

Established and maintained a strong relationship with clients by helping them stay on track with their financial goals

Performed ongoing analysis of the client's financial history, identified areas for improvement, and provided recommendations.

EDUCATION

06/2003 Bachelor of Arts: Finance

Moscow State University of Economics & Statistics

LANGUAGES

French

Full Professional

Russian

Native or Bilingual

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