Customer Adjuster

Alkena Daniels

Florida, United States

ad376r@r.postjobfree.com 305-***-****

Experience

Claims Specialist (Remote)

Progressive Insurance

Jan 2023 - Dec 2023 (1 year)

•.Evaluate and handle claim payments and resolution of claims without payments.

• Responsible for new case setups, coverage analysis, and submission of letters to policyholders.

• Document information related to the claim and make decisions consistent with claims standards and local laws.

Operations Manager (Remote)

Alorica

Jun 2018 - Feb 2020 (1 year 9 months)

•Excellent knowledge of Zendesk, Saas, and Customer Success roles.

•Assists with onboarding of new employees and manages associates tasked to meet certain metrics, including providing exceptional customer service.

•Ensure that all calls, issues, escalations, and tasks are driven to resolution.

•Prioritize multiple projects, meet deadlines, implement activities for rewards that drives employee engagement, and work collaboratively with minimal supervision.

•Coach and provide feedback to employees about team and personal performance. Lead Customer Care Specialist (Remote)

TTEC

Jun 2021 - Nov 2022 (1 year 6 months)

• Complete assessments with members, caregivers, or providers to obtain information regarding client status, support system, and need for service for care plan development.

• Handle a high volume of incoming calls ensuring customer service quality and retention.

• Collaborate with discharge planners, physicians, and other parties to ensure appropriate discharge plan, care plan, and coordination of acute care and long term care services. Education

West Park High School

2015 - 2016

Skills

Software as a Service (SaaS) • Microsoft Suite • Claims Handling • Customer Experience • Healthcare • Long Term Care Insurance • Voice over IP (VoIP) • Zendesk • Customer Success • Troubleshooting

Alkena Daniels - page 1

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