Customer Service Data Entry

PROFESSIONAL SUMMARY

MARLENE VALLE

626-***-**** - *******.****@*****.***

Dependable and motivated office coordinator with over 20 years of administrative clerical support. Strong background in serving the public by ensuring high customer service satisfaction. Looking to expand my skills and abilities to the social work services sector.

SKILLS

Microsoft Office

Data Entry & Record Keeping

CPR First Aid Certified

HMIS -Homeless Management Integrated System

LGBTQ+ Affirmation

Effective Communication

- Bilingual Spanish

WORK HISTORY

01/2022 to 06/2022 Customer Service Clerk

GOODWILL SOCAL, WDACS Community Center – South El Monte, CA Disaster Service Clerical Worker answered incoming calls Answered questions and providing information to the public concerning programs and services available

Kept a record log of incoming calls and nature of the call, services requested etc. Helped and assisted food distribution and assist with any other requests as needed 05/2017 to 03/2020 Customer Service/Accounts Receivable Customer Service Administrative HH SPORTS PROTECTION USA – South El Monte, CA

Oversaw and managed returned claims to determine credits for distribution or stock rotation to facilitate sales of the company

Coordinated with 100+ retail stores by reconciling return accounts and providing new status of credit

Maintained detailed records of account interaction with strict attention to detail and generated monthly reports

Completed intakes and assessments on clients to determine needs and eligibility for services.

04/2004 to 02/2010 Customer Service Administrative BODY FLEX SPORTS INC – Walnut, CA

Assessed inventory of products to generate a marketing strategy to promote sales of company

Developed an internal data management system to adapt to marketing needs Partnered with 4 team members to resolve any arising issues related to customer satisfaction or website issues

EDUCATION

High School Diploma

Mark Kepple High - Alhambra, CA

11/2022 Social Services Training: C4C - Careers For A Cause East Los Angeles College - Monterey Park, CA

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