Kati Quillen

**** ****** ****, ********* ** *****

678-***-****

ad3713@r.postjobfree.com

SUMMARY

Driven hospitality professional with sound background in exceptional customer service, restaurant leadership, sales, public relations, and administration. Critical and innovative thinker with persuasive communication and writing skills. Demonstrated ability to cultivate meaningful client relationships quickly and encourage teamwork. Proven proficiency in Windows and Microsoft products. High school graduate, beginning bachelors for business administration.

GA Drivers license is valid.

EXPERIENCE

Golden Corral

Smyrna, GA

Floor Manager and Server

December 2018- Current

●Delivered friendly and efficient service to ensure a pleasant dining experience for all guests by suggesting buffet items and drinks according to corporate specifications.

●Strengthened guest satisfaction by providing well-organized customer service.

●Performed dining room preparatory work.

●Scheduled all reservations and planned seating arrangements prior to dinner service

●Built lasting customer relationships to increase guest loyalty.

●Accurately totaled processed and collected payments from guests using the point-of-sale system handling money processing credit, and debit cards, making change, and processing gift certificates, cards, and vouchers.

Longhorn Steakhouse Morrow, GA

Certified Trainer and Shift Leader June 2015- September2017

●Strengthened the restaurant through leadership, planning, organizing, and employee training

●Created incentives for employees in an effort to increase revenue and improve employee morale

●Implemented a detailed cleaning chart that improves the cleanliness of the restaurant and holds employees accountable for job responsibilities

●Created and Instituted Product Mix, a spreadsheet system, which increases profitability by documenting the quantity of various food items that are sold

●Strengthened guest satisfaction by providing well-organized customer service

●Built lasting customer relationships to increase guest loyalty.

●Accurately totaled processed and collected payments from guests using the point-of-sale system handling money processing credit,and debit cards. Also making change and processing gift certificates, cards, and vouchers.

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O’Charley’s Restaurant Stockbridge, GA

Hospitality Trainer February 2015-July 2017

●Maintained professional and sharp appearance at all times.

●Scheduled all reservations and planned seating arrangements with management prior to dinner service.

●Delivered friendly and efficient service to ensure a pleasant dining experience for all guests by suggesting menu items and preparing specialty drinks according to corporate specifications

●Fostered repeat business and a clientele of regular bar patrons

●Top performer in monthly specialty beverage sales competitions

●Trained new servers on menu knowledge and steps of quality service

Cheddar’s Scratch KitchenMcDonough, GA

Hostess and Server January 2013-July 2015

●Maintained professional and sharp appearance at all times.

●Scheduled all reservations and planned seating arrangements with management prior to dinner service.

●Performed dining room preparatory work.

●Assisted setting up of planned events.

●Greeted customers and directed them to their seats.

●Accurately totaled processed and collected payments from guests using the point-of-sale system handling money processing credit and debit cards making change and processing gift cards and vouchers.

●Assisted guests with making menu choices in an informative and helpful fashion

●Maintained knowledge of current menu items garnishes ingredients and preparation methods

●Appropriately suggested additional items to customers to increase restaurant sales

●Promptly served all food courses and alcoholic beverages to guests

CERTIFICATIONS

ServSafe CertificationJanuary 2016-Present

EDUCATION

Luella High School May 2015

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