Customer Service High School
Resume:
Gautam Davé
Current Address:
Naperville, IL 60565
******.*.****@*****.***
CAREER
OBJECTIVE
Passionate, engaging, and attentive customer service and retail associate seeking an opportunity to continue developing my skill-set in the retail/marketing field.
EDUCATION
College of DuPage
Associates Degree in Marketing
Naperville Central High School
Graduate: High School Diploma
EXPERIENCE
Clerical Float, Full Time Clerical Float
Duly Health and Care Jan 2023 - Present
Illinois, United States Wheaton
Acknowledges and welcomes patients and visitors. Informs staff of patient, visitor arrival and provides instructions, assistance and information as to completion of requires paperwork and waiting times. Check patients in out of clinic. Pulls patient charts, files information correctly info patients charts, and maintains filing system. Prepares charts to the clinic and/ or Practice specifications. Collects co- pays, cash, check, or credit card payment ensuring patients receive receipts post all payments in EPIC . Answers multiple lines, screens calls, take accurate and detailed messages for all calls including telephone encounters and direct calls to appropriate support the staff. Follow HIPPA policy practices clinic policies and requires all require signatures.
Target Warrenville October 2020-July 2022
Guest Advocate
Guest experience who welcome, thank and exceed guest services expectations by focusing on guest interactions and recovery.
Maintained customer satisfaction through respectful/friendly attitude and accurate service.
Received highest number of guest recognition cards amongst all current cashiers since being hired.
Expected to sign up customers to Target credit card. Received gift certificate awards for outstanding
number of customers signed up.
Patelli’s Gyros & Beef Yorkville, IL February 2018-October 2020
Shift Manager
Responsible for key management duties such as daily cash count, employee scheduling, assessment of stock and equipment, weekly inventory order and pick-up, restaurant maintenance, cleanliness, and security
Oversees and can fulfill roles in all day-to-day operations including, cashier, line cook, server, etc.
Manages employees, participates in new employee hands-on training and instruction, and is primary contact for personnel issues
Expanded sales by developing new catering business and takes a lead role in food preparation, delivery, and response to customer feedback
Plans marketing promotions through social media and print advertising via community coupons
Delivers excellent customer service, assessing feedback both in-store and online, and handling any complaints in a timely, professional manner
Proven ability to work under pressure and successfully manage priorities under tight timelines. Often complimented by employees and customers for friendliness, work ethic, and motivating attitude
Standard Market Naperville, IL May 2014-February 2018
Customer Service / Cashier
Received and processed payments by cash, check, credit card, etc., balanced drawer daily, memorized PLU codes, honored coupons, and responsible for promoting store events and loyalty program
Ensured quality customer service at all times, answered customer inquiries, maintained knowledge of store merchandise, and organized store merchandise multiples times per day
Accomplishments included Employee of the Month award for selling the most number of customer loyalty cards. Received Perfect Attendance recognition multiple times
Target Naperville, IL August 2010-May 2014
Cashier
Required to maintain 85-100 target speed level. Consistently average 95-100 current speed level.
Maintained customer satisfaction through respectful/friendly attitude and accurate service.
Received highest number of guest recognition cards amongst all current cashiers since being hired.
Expected to sign up customers to Target credit card. Received gift certificate awards for outstanding number of customers signed up.
Sports Authority Bolingbrook, IL August 2007-February 2010
Sales Associate
Use marketing and networking techniques to make optimal sales and build relationships with customers.
Led apparel department with the top sales throughout the store.
Won warranty and performance plan sales competition during Fall season.
SKILLS
Attention to detail, dependability, excellent customer service skills
Proficient in Microsoft Word
Fluent in English Hindi and Gujarati.
Contact this candidate