Gautam Davé

Current Address:

**** ****** ***.

Naperville, IL 60565

ad36z7@r.postjobfree.com

630-***-****

CAREER

OBJECTIVE

Passionate, engaging, and attentive customer service and retail associate seeking an opportunity to continue developing my skill-set in the retail/marketing field.

EDUCATION

College of DuPage

Associates Degree in Marketing

Naperville Central High School

Graduate: High School Diploma

EXPERIENCE

Clerical Float, Full Time Clerical Float

Duly Health and Care Jan 2023 - Present

Illinois, United States Wheaton

Acknowledges and welcomes patients and visitors. Informs staff of patient, visitor arrival and provides instructions, assistance and information as to completion of requires paperwork and waiting times. Check patients in out of clinic. Pulls patient charts, files information correctly info patients charts, and maintains filing system. Prepares charts to the clinic and/ or Practice specifications. Collects co- pays, cash, check, or credit card payment ensuring patients receive receipts post all payments in EPIC . Answers multiple lines, screens calls, take accurate and detailed messages for all calls including telephone encounters and direct calls to appropriate support the staff. Follow HIPPA policy practices clinic policies and requires all require signatures.

Target Warrenville October 2020-July 2022

Guest Advocate

Guest experience who welcome, thank and exceed guest services expectations by focusing on guest interactions and recovery.

Maintained customer satisfaction through respectful/friendly attitude and accurate service.

Received highest number of guest recognition cards amongst all current cashiers since being hired.

Expected to sign up customers to Target credit card. Received gift certificate awards for outstanding

number of customers signed up.

Patelli’s Gyros & Beef Yorkville, IL February 2018-October 2020

Shift Manager

Responsible for key management duties such as daily cash count, employee scheduling, assessment of stock and equipment, weekly inventory order and pick-up, restaurant maintenance, cleanliness, and security

Oversees and can fulfill roles in all day-to-day operations including, cashier, line cook, server, etc.

Manages employees, participates in new employee hands-on training and instruction, and is primary contact for personnel issues

Expanded sales by developing new catering business and takes a lead role in food preparation, delivery, and response to customer feedback

Plans marketing promotions through social media and print advertising via community coupons

Delivers excellent customer service, assessing feedback both in-store and online, and handling any complaints in a timely, professional manner

Proven ability to work under pressure and successfully manage priorities under tight timelines. Often complimented by employees and customers for friendliness, work ethic, and motivating attitude

Standard Market Naperville, IL May 2014-February 2018

Customer Service / Cashier

Received and processed payments by cash, check, credit card, etc., balanced drawer daily, memorized PLU codes, honored coupons, and responsible for promoting store events and loyalty program

Ensured quality customer service at all times, answered customer inquiries, maintained knowledge of store merchandise, and organized store merchandise multiples times per day

Accomplishments included Employee of the Month award for selling the most number of customer loyalty cards. Received Perfect Attendance recognition multiple times

Target Naperville, IL August 2010-May 2014

Cashier

Required to maintain 85-100 target speed level. Consistently average 95-100 current speed level.

Maintained customer satisfaction through respectful/friendly attitude and accurate service.

Received highest number of guest recognition cards amongst all current cashiers since being hired.

Expected to sign up customers to Target credit card. Received gift certificate awards for outstanding number of customers signed up.

Sports Authority Bolingbrook, IL August 2007-February 2010

Sales Associate

Use marketing and networking techniques to make optimal sales and build relationships with customers.

Led apparel department with the top sales throughout the store.

Won warranty and performance plan sales competition during Fall season.

SKILLS

Attention to detail, dependability, excellent customer service skills

Proficient in Microsoft Word

Fluent in English Hindi and Gujarati.

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