Results-oriented professional with a diverse background spanning the banking, spa, beauty, and hospitality sectors. Demonstrated success in leading teams, implementing monitoring systems, ensuring compliance with regulatory standards, and excelling in client relationship management. Proven expertise in account management, delivering exceptional customer service, and specializing in personalized skincare services, waxing, brow tinting, and makeup artistry. A track record of outstanding results in retail management, engaging customers, and overseeing operational excellence. Seeking a challenging role to leverage leadership and operational skills in contributing to a dynamic team.

Customer Engagement and Sales: Demonstrated expertise in engaging customers, providing expert guidance on products, conducting personalized applications, and achieving high metrics in performance.

Organizational Excellence: Proven ability to manage databases, streamline follow-ups and promotional activities, handle transactions accurately, prepare shipments efficiently, and maintain detailed logs for a seamless operational workflow.

Leadership and Promotion: Successfully served as an ambassador, dedicating significant time to community service and actively participating in volunteer events. Earned promotions for outstanding performance and contributions to overall team success.

Financial Assessment and Management: Excelled in delivering personalized solutions, managing customer relations, conducting in-depth interviews, handling procedures, and facilitating decision-making processes for various types of services.

Multitasking and Collaboration: Demonstrated skillful management in various roles, including efficient handling of customer orders, meticulous cleanliness, inventory management, and collaboration with different teams for a synchronized approach to enhance the overall experience. Bank OZK – Miami, FL Feb 2023 – Jan 2024

Assistant Manager

Supervise and mentor team members to uphold organizational objectives, conducting regular performance evaluations, and fostering a culture of continuous improvement.

Implement robust monitoring systems for monthly, quarterly, and annual targets, ensuring alignment with branch objectives and regulatory standards.

Facilitate seamless branch operations through effective coordination of meetings, recruitment initiatives, and dismissal procedures, ensuring compliance with company policies.

Lead by example in maintaining vault operations and daily compliance standards, demonstrating strong decision-making skills during the absence of the branch manager.

Foster a collaborative environment by supporting staff development initiatives, resolving employee grievances, and strategizing with branch management to enhance operational efficiency and goal attainment. First Horizon Bank – Marco Island, FL

Senior Relationship Banker

Developed and nurtured enduring retail and commercial client banking relationships through proactive engagement and personalized financial consultation.

Employed active listening techniques to discern and address specific client needs, recommending optimal products and services while ensuring a seamless onboarding process.

Collaborated effectively with team members, offering timely referrals to partners based on client requirements, thereby enhancing the overall client experience.

Demonstrated expertise in account management by proficiently opening and upselling a diverse range of financial products, including checking, savings, money market, retirement, and investment deposit accounts.

Ensured client satisfaction by delivering clear and comprehensive explanations of services, resolving account issues, receiving payments, and consistently providing exceptional customer service, with a commitment to follow-up for continuous improvement.

Sheena Chatterjee

718-***-****

ad36v6@r.postjobfree.com

1750 N. Bayshore Drive, Miami, FL

33132

CONTACT

Customer Engagement

Beauty Expertise

Makeup Applications

Product Demonstrations

Database Management

Promotional Activities

Cash Transactions

Credit Management

Operational Workflow

Beauty Ambassador

Promotions Recognition

Loan Officer

Volunteer Events

Community Service

Banking Solutions

Customer Acquisition

Customer Retention

Loan Interviews

Underwriting Procedures

Financial Assessments

Operational Support

Available upon request.

PROFILE SUMMARY

CORE COMPETENCIES

PROFESSIONAL WORK EXPERIENCE

AREAS OF EXPERTISE

REFERENCE

SC

Wellness Glow Spa Jul 2023 – Present

Licensed Esthetician

Licensed Esthetician at Wellness Glow Spa, providing personalized skincare services with a focus on rejuvenation. Proficient in tailoring facial treatments to diverse skin types, promoting comprehensive skin health.

Conducted professional waxing services at Wellness Glow Spa, ensuring precision and adherence to industry best practices. Contributed to a comfortable and effective hair removal experience, enhancing client satisfaction.

Demonstrated adept skills in customized brow tinting techniques, enhancing clients' natural beauty. Delivered flattering and enduring results, elevating the overall client experience as a Licensed Esthetician.

Applied comprehensive makeup artistry experience for various occasions at Wellness Glow Spa. Utilized high-quality products to accentuate clients' features, contributing to their aesthetic enhancement.

Specialized in administering diverse facial treatments tailored to individual skin types as a Licensed Esthetician. Addressed specific concerns, fostering overall skin health with a commitment to exceptional and personalized skincare services at Wellness Glow Spa. Shiseido Americas Sep 2019 – Mar 2022

Floor Sales Manager

Spearheaded customer engagement by delivering expert guidance on beauty products, conducting personalized makeup applications, and facilitating demonstrations to elevate the overall customer experience.

Oversaw and meticulously managed a client database to streamline follow-ups, promotional activities, and real-time product availability updates. Ensured accuracy and precision in handling major cash and credit transactions.

Demonstrated organizational excellence by efficiently preparing nightly shipments and maintaining detailed logs, contributing to a seamless operational workflow.

Served as a distinguished beauty ambassador for renowned brands, achieving the highest metrics in Average Dollar Purchase (ADP), conversion rate, and net sales in the region for an impressive 2.5 consecutive years.

Recognized for exceptional performance, earned two promotions in acknowledgment of consistently delivering outstanding results and contributions to overall team success.

Suncoast Credit Union Jun 2018 – Sep 2020

Loan Officer

Functioned as a regional ambassador, actively participating in and promoting volunteer events, with a consistent dedication of over 150 hours annually to community service endeavors.

Delivered personalized banking solutions as a personal banker, managing customer acquisition and retention through proficient oversight of a broad spectrum of banking services.

Conducted in-depth loan interviews, adeptly handled underwriting procedures, and facilitated decision-making processes for various loan types, ensuring comprehensive and timely financial assessments.

Provided operational support to the SBA team, playing a pivotal role in optimizing their functions and contributing to the seamless execution of strategic initiatives.

Palmyra Golf Club

Bartender

Skillfully managed the preparation and presentation of an extensive array of cocktails, ensuring a delightful and memorable experience for patrons while garnering positive reviews.

Showcased exceptional multitasking abilities by efficiently handling customer orders, meticulously maintaining bar cleanliness, and managing inventory with a keen eye for detail.

Played a key role in fostering a welcoming and vibrant atmosphere for both members and guests, contributing significantly to the establishment's positive reputation as a premier social destination.

Collaborated seamlessly with the culinary team, orchestrating a cohesive and synchronized approach to enhance the overall guest experience, ensuring a smooth and enjoyable interaction between bar and kitchen operations. BA in English Literature (In Progress) BA in Accounting (In Progress) – State College of Florida Present Esthetician License – Kaizen Beauty School Nov 2023 Mortgage Loan Originator – Larson School of Real Estate May 2022 EDUCATION

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