DENISE YGLESIAS

714-***-****

ad36se@r.postjobfree.com

Tustin, Ca 92780

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Adaptable professional with 12 years of work experience and proven knowledge of executive support, staff training and development, and workflow prioritization. Aiming to leverage my abilities to successfully be part of your team.

Career Objective

RECEPTIONIST

TEA THOUGHTS — Santa Ana, Ca

Jun 2017 - Jan 2021

RETAIL SUPERVISOR

PAPAYA CLOTHING — Orange, Ca

Sep 2012 - Jun 2016

BAKERY SUPERVISOR

STATER BROTHERS — Santa Ana, Ca

Feb 2006 - Oct 2009

E x p e r i e n c e

Assisted customers with general inquiries regarding products, services, and hours of operation via phone or email.

Displayed pleasant and professional voice and demeanor, positively representing organization. Provided superior customer service by responding to inquiries in an efficient and friendly manner. Assisted with administrative tasks such as filing documents, copying materials. Maintained an accurate record of sales transactions utilizing point-of-sale systems. Researched industry trends in order to stay up-to-date on current products available for sale. Received truck arrivals by accurately recording and safely handling merchandise. Inspected equipment regularly to ensure proper functioning and sanitary conditions. Maintained a high level of product quality by ensuring proper procedures were followed for all baked goods. Oversaw the receiving process for incoming deliveries of supplies, ingredients and finished goods. Developed good working relationships with fellow managers to promote smooth flow of products throughout store.

MEDICAL ASSISTANT IN CLINICAL MEDICAL ASSISTING

Mar 10 NEWBRIDGE COLLEGE — Santa Ana, Ca

HIGH SCHOOL DIPLOMA

May 08 SANTA ANA HIGH SCHOOL — Santa Ana, C

Education

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S k i l l s

Office Equipment Operation

Telephone Skills

Customer and Client Relations

Mail Handling

Office Supply Inventory Control

Organization Skills

Manage Files

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