Customer Service Quality Assurance

PROFESSIONAL SUMMARY

Proactive team leader experienced in leading teams and managing

multiple projects. Possesses excellent communication and problem-

solving skills, as well as the ability to motivate and inspire team membe

to reach a common goal Well-versed in training and developing staff

and providing customer service to ensure a positive customer

experience. Demonstrates commitment to quality assurance and

, process improvement in the workplace.

EXPERIENCE

October 1980 - December 2023

Supervisor

CVS health, Silver Spring, Md

¢ = Trained new employees on company polices, procedures and work ethics.

* Supervised and coordinated activities of staff to ensure compliance with

established polices, procedures, and standards.

* Delegated tasks to team members according to individual strengths.

* Oversaw the training of new employees on job responsibilities and expectation

* Communicated employee, customer and workplace needs to managers.

* Assessed staff performance ona regular basis, providing feedback and coachi

as necessary to improve results.

* Answered customer questions and made product recommendations accordin:

to needs.

* Inspected work environment for health and safety hazards and reported

findings to manager.

* Coordinated employee schedules according to availability and approved shift

changes.

* Tracked company inventory and noted item shortages for future product orde

* Received product deliveries and moved materials to designated workplace

locations.

* Monitored tapes or digital recordings to identify source of losses.

EDUCATION

June 979

High School Diploma

Cardoza high school, Washington, DC

REFERENCES

Contact this candidate