Customer Service Representative

Kathy Oertelt

Cashier/Customer Service Representative

Tonawanda, NY 14150

**************@*****.*** - 716-***-****

Seeking for opportunity to work with an esteemed organization, where I can explore my skills and knowledge to mutually benefit the organization and myself.

WORK EXPERIENCE

Carrier Manager / Dispatcher

Greatlakes Transport Solutions, Amherst, NY October 2017 – Present

Dispatch, negotiate, build and maintain carrier relationship, answer all questions for the carrier, answer all incoming calls, reach out to carrier for truck availability, retrieve all proper documents when required.

Logistics Coordinator

L.O.Trucking - Elma, NY - August 1999 to February 2016

Dispatch. Arrange allotment for fleet to maintained. Answered incoming calls. Bill of landings. Maintain DOT laws with the company and for the driver and business.

Cashier/Customer Service Representative

Walmart - April 2014 to July 2015

Process customer returns, answer questions about merchandise, and manage exchanges

•Cover for cashier's going on break and maintain drawer accuracy

•Complete shift start/end duties

•Answer customer service desk phone calls and routed calls appropriately

•Handled customer service returns and merchandise exchanges efficiently making sure to followprocedures and document each transaction

CSR - Customer Service Representative

Maxim Health Care Services - March 2012 to December 2014

Responsible for primary duties as in dressing, checking blood pressure, putting and giving oral medications.

•Ability to read and follow written instructions and care documents

•Profound ability to communicate well with managers and co-workers

•Done very important duties of recording the patient's condition, care, progress.

•Done various other duties assigned

Home care aide

Home care health care, All Metro Home Care - November 2009 to June 2011

•Follow HIPPA laws and regulations

•Self-directed individual who has the ability to work with little or no direct supervision

•Professional appearance and ability to comply with agency dress code

•Dedicated and careful - high level of accuracy and attention to detail

•Proven ability to communicate clinical information in an accurate and friendly manner

EDUCATION

DIPLOMA in GENERAL

ERIE COUNTY COMMUNITY COLLEGE o General education

May 2014

General education

IROQUOIS SENIOR HIGH SCHOOL June 2001

Liberal arts

NIAGARA COUNTY COMMUNITY COLLEGE

SKILLS

microsoft programs, microsoft programs (2 years)

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