Sophia Harker

412-***-**** ad36rt@r.postjobfree.com Pittsburgh, PA www.linkedin.com/in/sophia-harker-596047232 Education

West Virginia University Morgantown, WV May 2024 John Chambers College of Business and Economics GPA: 3.6 Bachelor of Science in Business Administration

Major: Management Information Systems

Minor: Business Cybersecurity

Technical Skills

● Programming: C#, Python

● Database Management: SQL (MySQL and SQL Server 2022)

● Operating Systems: Windows (7-11), macOS (Catalina – Ventura), Ubuntu 22.04, iOS

● Other: Active Directory, SCCM, Jamf, Microsoft Office Certifications

● CompTIA Network+ Obtained: Dec 2023

Internship Experience

Eberly College of Arts & Sciences, West Virginia University Morgantown, West Virginia April 2023-August 2023 Professional Technologist Intern

● Managed Windows and macOS clients across academic departments using Active Directory, SCCM, and Jamf, ensuring smooth operation and productivity.

● Diagnosed and resolved hardware and software issues affecting 20 academic departments, minimizing downtime and optimizing productivity.

● Collaborated with team members to devise innovative solutions for computer lab software and hardware issues, enhancing the overall functionality and usability of technology resources campus-wide. Work Experience

Cinemark Theaters Pittsburgh, PA September 2019-Present Theater Staff Member

● Drive seamless operations by actively coordinating with team members, resulting in enhanced communication and information flow during shifts.

● Maximize customer satisfaction and retention by displaying extensive knowledge of the Cinemark app and website to provide efficient and effective assistance.

● Improve customer experience and loyalty by proactively identifying and resolving concerns, leading to positive feedback and increased customer retention.

Leadership & Involvement

President Management Information Systems Association (MISA) April 2023-Present

● Lead weekly steering committee meetings, guiding strategic discussions and shaping agendas to drive impactful outcomes and initiatives.

● Cultivate valuable connections between MIS faculty, employers, and over 90 members, facilitating networking opportunities and enhancing career prospects for members.

● Organize and oversee bi-weekly gatherings, fostering a vibrant and engaged membership culture, leading to increased participation and camaraderie within the organization. PR Manager Management Information Systems Association (MISA) April 2022-April 2023

● Administered and maintained the club's primary communication channels, including GroupMe and WVU Engage, ensuring seamless and up-to-date information flow, optimizing member engagement and retention.

● Achieved a consistent annual membership growth rate of 10% by implementing targeted recruitment strategies and fostering a welcoming environment, expanding the organization's reach and impact.

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