TYRONE M FORDHAM

*** ********** *** ******** ** *9229

ad36rh@r.postjobfree.com

803-***-****

https://www.linkedin.com/in/tyronefordham803/

QUALIFICATIONS

Graduated from Full Sail University with Bachelor of Science Degree in Game Art. Learned a lot of variety of different hardware and software for graphic design and computer animation. Completed the Midland Tech Hire Computer Technician program and currently in pursing my Associate's degree of Computer Technology and certification in A+ and Networking +. Good with Apple Mac IOSX,Microsoft troubleshooting, computer hardware repair and setup, printer troubleshooting network setup and mobile devices. EDUCATION

Midlands Technical College Tech Hire 2018-2019

Certification Training in A+ and Networking + West Columbia, SC Midlands Technical College 2017-2023

Associate Degree in Computer Technology West Columbia, SC Full Sail University 2009-2014

Bachelor of Science Degree in Game Art Winter Park, FL Tech Skills

l- Autodesk Maya

l- Adobe Photo-shop

l- UDK game engine

l- Mcafee/Trellix security installation

l- IOSX Troubleshooting

l- Computer Hardware repair

l- Java programming

l- Microsoft Active Directory software Group

Policy

l- Remote software Beyond-trust Bomgar and

Ninja

l- Dell PC and HP PC Maintenance

l- Ticket System: Connect-Wise, ServiceNow and

Mojo. Field Lighting, SalesFORCE

l- Microsoft Office 365 Troubleshooting

l- Cat5,Cat6 and Fiber optic installation

l- Mounting TV and Monitors

l- SCCM, Pixie Boot and Cloud imaging

l- Citrix Workstation Support

l- HP, Xerox, Zebra and Landmark Printer

Maintenance

l- Computer and Networking installation

l- POS(Point of Sale) Technician

l- Sketch Book Designer

l- Unity engine

l- Microsoft Excel and Word

l- Customer Services

l- Networking troubleshooting6

l- HTML5 & CSS3 programming

l- VMware

l- Windows 8,10 and 11installation

l- Microsoft 365 Admin(Entry Level)

l- VOID Polycom Phone installation

l- Microsoft SharePoint

l- Imaging From Pixie Boot, USB and Clonezilla

l- Azure Microsoft Active Directory

l- Microsoft Outlook, Teams, Word and Excel

l- Phone support hardware and software

troubleshooting

WORK EXPERIENCE

SOLAI & Cameron Technologies INC

Shyft Global Services

Position: IT Field Engineer(Contract) 01/08/2023 - current Columbia, S.C

-- Manage on-site installation, repair and maintenance of computer equipment for retail stores in Southeast area.

-- Knowledge of hardware repair such as Dell PC, Apple ipads, J2 Terminals, HP Terminals, IBM and others.

-- Diagnose network errors and technical problems; able to determine proper solutions.

-- Effectively communicate information with technical team and share information across the organization

-- Comprehend customer request and make appropriate recommendations

-- Build positive relationships with customers

-- Manage on-site or remote access points, unifi security gateway, and running network cable

-- Able to complete contract paperwork/reports efficiently and in a timely manner. HCL TECH

Husqvarna Outdoor Products

Position: Desktop Support Specialist (Contract) 08/01/20223 – 12/15/2023 Orangeburg, S.C

- Manage Dell,Hp, Fujitsu and Mac Desktop/Laptop Hardware Maintenance and repairs.

-Handle and manage IT inventory for clients and employees.

-Manage on-site or remote access points, unifi security gateway, and running network cable

- Cisco network troubleshooting.

--Able to complete contract paperwork/reports efficiently and in a timely manner.

--Experience in Active Directory software Beyond-trust Bomgar to remote into customer's computer for troubleshooting.

--Repair and maintenance HP office printers, Xerox, Zebra and Landmark office printers

--Imaging Microsoft Windows 8 and 10 image Hard Drives with Pixie Boot.

--Manage and Installation SCCM and Cloud imaging.

-- Handled Help Desk Tickets on ServiceNow and SharePoint

--Use Citrix Workstation to help user with various applications.

--Handle Phone support hardware and software troubleshooting Apple One: State of South Carolina LLR (Labor, Licensing and Regulation)Department Position: IT Customer support tier 2(Contract) 03/13/2023- 06/30/2023 Columbia, S.C

-Manage Dell,Hp and Mac Desktop/Laptop Hardware Maintenance and repairs.

-Mange Help-desk tickets with AIM.

-Handle and manage IT inventory for clients and employees.

-Mange IT Services and maintenance for live-stream in Restate, Labor and Licensing Court.

-Remote with Team-viewer to access for Microsoft or Mac troubleshooting.

-Imaging Microsoft Windows 10 and 11 image Hard Drives with Clonezilla.

-Installation of VOID Phone for office.

-Installation and Manage of Security Mcafee/Trellix Software. Retail System Inc

Position: IT Field Service/ Help-desk Technician 06/26/2019 – 02/03/2023 West Columbia, S.C

-- Manage on-site installation, repair and maintenance of computer equipment for retail, groceries and restaurant

-- Knowledge of hardware repair such as Dell PC, Apple ipads, J2 Terminals, Toshiba Terminals, IBM and others.

-- Knowledge of variety of software applications such as Microsoft, Apple, Dinnerware, Heartland, and Linux.

-- Diagnose network errors and technical problems; able to determine proper solutions

-- Effectively communicate information with technical team and share information across the organization

-- Comprehend customer request and make appropriate recommendations

-- Build positive relationships with customers

-- Manage on-site or remote access points, unifi security gateway, and running network cable

-- Able to complete contract paperwork/reports efficiently and in a timely manner.

-- Experience in Active Directory software Beyond-trust Bomgar to remote into customer's computer for troubleshooting.

-- Repair and maintenance HP office printers, Epson kitchen and Landmark office printers

--Imaging Microsoft Windows 8 and 10 image Hard Drives with Pixie Boot.

--Handle Phone support hardware and software troubleshooting Wyche P.A Position: Courier 02/14/2019/ - 06/22/2019 Columbia, SC

-Pick up mail -Run errands for lawyers

-Keep office clean -Printer Maintenance

-Answering and Manger phone calls

Aerotek Staff Recruiting Agency

EPC Secure IT Asset Recovery Position: Processor (Temp) 11/19/2018- 01/19/2019 Columbia,SC

- Clean and Process old desktop systems, laptops, and monitors for resale or recycling.

- Secure clients' information security is safe through mass wipe of Hard drives.

- Provide Computer hardware, BIOS and UFEI maintenance check.

- Input item information and status for processing. JC Penney Position: Operation Associate 7/11/2017-07/24/2018 Columbia, SC

·- Unload Inventory off the Truck . - Provide Customer Service to fit Customers needs

· - Pricing Merchandise Sign and Sales - Help Sale Associate maintain sales floor and displays

- Count inventory.

Midlands Technical College Position: Front Desk Associate 01/04/2017-05/23/2017 West Columbia,SC

·- Maintain the Front Desk . - Help Students with Computer and Printer Problems.

·- Answering and transferring phone calls .

UPS Position: Preloader and Seasonal Drivers help 12/3/2013 -02/26/2016 West Columbia, SC

·- Load packages into Driver's package cars - Lift up to 75lbs packages.

·- Scan damage packages. - Help Delivery Driver on their route. References

Name: Micah Tidwell Title: Truck Driver Phone number: 803-***-**** Name: Kevin Feemster Title: Security Technician Blue Cross Blue Shield Number :864-***-**** Name: Ray Nivea Title: Supervisor for Retail System Inc Phone number: 973-***-**** Name: Brandon Simmons Title: IT Help Desk Technician Phone number: 803-***-**** Name: Patrica Mckinnley Title: RNE Phone number: 803-***-****

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