Art Rogers ad36pp@r.postjobfree.com • 404-***-****

https://www.linkedin.com/in/art-rogers/• Dallas, GA, USA Transformative Global Site Reliability Leader

A transformative global expert and senior director on site reliability leadership, driven by passion, vision, and strategic directions toward actualizing goals. Expert knowledge obtained through passion, focus, and visionary IT leadership across the globe. Constantly delivered value through technical solutions and leading highly driven, passionate teams. Possess impeccable track record crucial to developing innovative ideas and teams, up to the global enterprise level. Established strong interpersonal skills and C-suite support to inspire other leaders and subordinates. Proven success through personal collaboration, combined immersive technical background, efficiency zeal/automation, and systematic approach to achieving goals. Areas of Expertise

Visionary Leadership

Executive advisor and system

thinker

Hybrid/Multi-Cloud and

Business Solutions

Transformative technology

Change Leader, Global

Strategist, and Leadership

influencer

Automation and Process

Optimization

Transformation, Inspiration,

and Intrapreneurship

Global organization Builder

Hybrid/Matrix Organization

Accomplishments

Implemented the first global observability and recovery practice and met with leaders around the globe, thereby cultivating an understanding of their customer’s value, prop and SLAs, their process, and tooling.

Created the first SRE practice, in the Decisioning division, expanded model to other divisions leveraged services built earlier in observability and automation.

Built the first dev/ops model and integrated development and operations teams within a single division.

Established core personal interests in mountain biking, RV/Overland trips, martial arts, and the outdoors.

Career Experience

TransUnion, Atlanta, GA 2020 – Present

Director Global Site Reliability (Remote)

Developed and executed global strategy for SRE, optimized delivery, and churn reductions. Acted as a leader defining charters for SRE @ TU and built model required for global adversary SRE on business units with expert knowledge in Cloud transformation to GCP and AWS.

Deployed the first cloud-native app, International Credit Bureau, and built a multi-year, transformational cross-team.

Launch Leader for all microservices for the global platform cloud transformation and for all Decisioning business solutions. Nothing went into production without my approval and rigorous adherance to our observbility, resilience, scalability and reporting standards.

Leveraged previous SRE success and expanded model while designing and developing advanced CI/CD flows necessary for global deployment and testing across the hybrid cloud. P a g e 1 3

Formulated multi-cloud/hybrid cloud using AWS, Azure, and GCP, enabling high-volume, high- availability real-time and batch enterprise-class SaaS solutions. TransUnion, Atlanta, GA 2017 – 2019

Director Global Decisioning/Fraud (Remote)

Developed business plans, engaged and supported six regions, and onboarded six more during the role of director. Led every part of the staff, including activities like hiring, building teams, individual growth, and leadership mentoring for fifteen direct line staff and over a hundred matrixed. Implemented a transformation plan geared at driving technology and process standards across the globe.

Oversaw funding and partnered with development, operations, and architecture to develop standards for the Decisioning environment.

Optimized operations, designed original (Divisional) SRE Model, inspired T-shaped skilled engineers, and maintained a way of life transformation.

Increased feature to street velocity and transitioned to Operating Expense Model while building First Follow the Sun Support Model.

TransUnion, LLC, Atlanta, GA 2015 – 2017

Director, Enterprise Service Management and Tooling Orchestrated full end-to-end vision for integrated global observability and automation, like staffing and scaling models and comprehensive business service. Oversaw the emerging international enterprise tools practice, such as business cases, funding, information security, global sourcing partners, and implementation.

Handled staffing processes, including hiring, team building, growth, and mentoring. Developed a model for governance required in global service management.

Engineered automation between monitoring and service management services and managed transformation through on-premises UniCenter to cloud-based Service-Now. TransUnion, LLC, Atlanta 2012 – 2015

Director, Enterprise Monitoring and Logging (Remote) Devised strategy for developing business cases, funding, vendor management, scheduling, and supporting global transformation on monitoring, logging, and automation tools.

Collaborated and established support from regional and global CIOs, then enacted vision to move to full visibility of business services through integrated tools and scalable staff model.

Delivered measurable value in operations-focused automation and built business cases, which, in turn, brought in Splunk and machine learning.

Developed governance learning to federate operators and managed aspects of enterprise change management required for the global program.

Rationalized global observability and automation tool set. Additional Experience

Director of Engineering/Operations, US Decisioning, TransUnion, LLC, Atlanta, GA 2008 – 2012 Manager of Engineering/Operations, US Decisioning Services, TransUnion, LLC, Atlanta, GA

2005 – 2008

Senior Linux Engineer, Cox Communications, Atlanta, GA 2004 – 2006 Senior Linux Engineer, TransUnion, LLC, Atlanta, GA 2001 – 2004 Information Services Manager (Junior Partner Level), HESM&A Consulting Engineers, Atlanta, GA

1996 - 2001

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Education

Masters Business Administration – MBA Candidate

Kennesaw State University, Atlanta, GA

B.A Management Information Systems and Services, Aug 2004 Graduated Summa Cum Laude

American InterContinental University, Atlanta, GA

Certificate for Technical Managers, Dec 1999

Georgia Tech University, Atlanta, GA

Certifications

Google Cloud Certified - Professional Cloud Architect AWS Cloud Practitioner

Google Cloud Certified – Associate Cloud Engineer

SAFe Agile

Red Hat Certified Engineer

Microsoft Certified Systems Engineer

Lean IT

Technical Affiliations

Multi/Hybrid Cloud, AWS, GCP, Azure, Terraform, K8n, Kubernetes, Docker, Ansible, Puppet/Chef, Rundeck, Multi datacenter clustering, distributed replication, high-speed computing, compute elasticity, software- defined infrastructure, geographically distributed workloads, online transaction processing, batch, Linux, Zenoss, Splunk, Desired State Configuration, Python, Perl, Bash (any SH), KSH, CSH, Expect, PowerShell, global transaction manager, F5, GTM, LTM, NetApp, EMC, Cisco switch, routers, Cisco UCS, Dell, HPUX, SPARC, DEC, compute virtualization (ESX, Hyper, KVM), Linux kernel tuning, Azure DevOps, Octopus, Postman, Jira, Confluence, GitHub, CICD, Oracle RAC, Dell EMC Isilon, MySQL, MariaDB, PostgreSQL, MSSQL, Citrix

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