JULIA BURRIER

**** ****** ******* **

San Antonio, Texas 78249

Phone: 928-***-****

Email: ad36pl@r.postjobfree.com

Objective

I am a well-rounded professional with 20 years of office management experience, which includes Strong customer service skills, writing skills and good oral communication. I also have computer skills in Microsoft Office, word, Excel, PowerPoint, and others.

Employment History

04/2023 - 09/2023 Customer Service Representative (Customer Service Pyramid Consulting, San Antonio, TX

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. May handle and resolve general complaints. Worked with Texas personnel who have Medicaid.

08/2021 - 12/2022 Customer Care Representative (CCR) Taskus Inc, New Braunfels, TX

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services. Handled and resolved general complaints. Worked with customers that call in to report any safety issues.

07/2020 - 10/2021 CSR - Customer Service Representative Ideal,

July 2020 to October 2021 CSR - Customer Service Representative

12/2019 - 03/2020 Customer Service Rep (Contractor)

United Health Group, San Antonio, TX

United Health Group, San Antonio, TX December 2019 - March 2020 Customer

Service Rep (Contractor) • Handled Incoming calls regarding Dental Benefits and

Eligibility • Used Microsoft Office (MS Word, MS Outlook, and Excel)

11/2017 - 10/2019 Claims Representative Aetna, San Antonio, TX

Aetna, San Antonio, TX November 2017 - October 2019 Claims Representative • Help clients Submit claims • Investigate claims • Explanation of claims • Did call backs to ensure accurate information • Maintain stats for goals set by Aetna

10/2016 - 09/2017 Customer Service Representative

The Results Companies, CORPUS CHRISTI, TX

Improved service quality and increased productivity by developing a strong knowledge of the company's products and services. Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints. Developed rapport with the customer base by handling difficult issues with professionalism. Ability to multitask to ensure excellent customer service.

09/2012 - 01/2016 Small Business Customer Service Rep (CSR) American Express, PHOENIX, AZ

Delivered extraordinary customer care by responding to questions concerning customer accounts in a fast-paced structured customer care environment. Exhibiting professional listening skills, written and spoken communication to provide outstanding customer satisfaction. Ability to work in a fast-paced metric driven environment.

08/2010 - 09/2012 Customer Service

Wells Fargo, Phoenix, AZ

Wells Fargo, Phoenix, AZ August 2010 - September 2012 Customer Service •

Received inbound calls from customers requesting assistance with accounts. • Performed visual audits and recommended solutions to situations. • Directed calls to appropriate personnel. • Great new and current customers.

11/2004 - 04/2010 Supervisor/Trainer

NCO Group, Yuma, AZ

NCO Group/T-Mobile Project, Yuma, AZ November 2004 - April 2010

Supervisor/Trainer • Motivated a team of 16 employees to meet all standards and goals set by company. • Coached employees as a team or on an individual basis to achieve the goals set by every client. • Fashioned a team environment focused on achievement of goals, high quality standards, and high performance. • Ensured the team was trained coached and trained in communication skills, performance, and quality metrics. • Maintained individual and department productivity reports daily, weekly, monthly, and year-to-date statistics and provided feedback to management.

01/1985 - 12/1989 Military Police Officer

United States Marine Corp, Yuma, AZ

United States Marine Corp 1985 - 1989 Military Police • Provided security at the pentagon and the war room • Issued passes and decals to members of the base • Provided security for the base • Transported prisoners to the brig.

Education History

Military Police

United States Marine Corps

General Studies

1 Year at College, Kansas Wesleyan University

Detailed References

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