Technical Support Representative

TANNER WALE

Ada, Michigan ***** 989-***-**** ******.****@****.*** WWW: linkedin.com/in/tanner-wale-508268252 https://github.com/tannerwalesnhuedu/Sprint-Review-and-Retrospective.git https://github.com/tannerwalesnhuedu/Tickets.git

https://github.com/tannerwalesnhuedu/segmentation-of-networks.git https://github.com/tannerwalesnhuedu/SWOT-.git

https://github.com/tannerwalesnhuedu/Fiber-optic-cables-and-wireless-connection.git Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Critical Thinking

Verbal Communication

Conflict Resolution

Team building

Research

Microsoft Word

Data Management

Google Drive

Written Communication

Analytical Thinking

O365 Software Proficiency

Friendly, Positive Attitude

Bachelor of Science: Cybersecurity, 11/2023

Southern New Hampshire University - Hooksett, NH

Honor Roll - Fall of 2021, Fall of 2022, Spring of 2022, Winter of 2022, Spring of 2023 Dean's List - Fall of 2021 and Summer of 2022

3.83 GPA

magna cum laude graduate

Honor Society Member

WEBSITES, PORTFOLIOS, PROFILES

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

Google IT Support Certification - September 29, 2022 Google Data Analysis Certification - August 10, 2023 Licensed CompTIA A+ - December 16, 2022

Licensed Network+ - February 27, 2023

Licensed Security+ - June 12, 2023

CYB 320 SWOT, Strengths, Weaknesses, Opportunities, and Threats Analysis Worksheet Personal Security and Home Technology project I used strengths, weaknesses, opportunities, and threats of a home network to identify where security is needed. I used what is called a SWOT sheet to identify all these areas to get a better understanding of a home network.

IT 212 Project One, I had to compare cable and fiber lines to see the pros and cons of each line and when you should use them for a certain scenario. I then had to troubleshoot hardware problems by checking CPU utilization, hard disk utilization, and temperature inside the computer. Software problems were solved by looking at bandwidth utilization, error rate, and latency within a network. Also, having to find printer configurations for remote employees by using Google's cloud print with a Virtual Private Network (VPN). Collaborated with team of four in the development of Python Text-based Adventure Game. Completed intensive training in database fundamentals and software engineering. Documented and resolved UEFI boot order issue which led to closing ticket for customer. Achieved helping python logging through effectively helping with programming the logger. English

Native or Bilingual

CERTIFICATIONS

PROJECTS

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