Customer Service Representative
Resume:
M
Christopher McCord
ad36nr@r.postjobfree.com
McDonough, Ga 30252
SUMMARY
Qualified Lead MSR II with years of fast-paced customer service skills. Very personable and professional under pressure.
SKILLS
Member service and support
Certified Service Representative
Member services
Client-focused service
Personal service
Team member motivation
Customer service skills
Providing customer service
Customer service experience
Customer service best practices
Exceptional customer service
EXPERIENCE
Lead Member Service Representative II
ATLANTA, GA
Center Parc Credit Union/Oct 2010 to Feb 2024
Assist Branch Manager with Operations
Provide exceptional service to better serve my members
Provide efficient service to my members
Member Service Representative I
ATLANTA, GA
Atlanta Postal Credit Union/ Oct 2010 to Feb 2024
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Offered exceptional customer service to differentiate and promote company brand.
Evaluated customer account information to assess current issues and determine potential solutions.
Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
Communicated information to customers about product quality, value and style.
Member
Decatur, GA
CO-OP Financial Services/ Sep 2009 to Sep 2010
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Improved operations by working with team members and customers to find workable solutions.
EDUCATION AND TRAINING
High School Diploma
Redan High School May 2003
Stone Mountain, GA
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