Customer Service Shift Supervisor

LOGAN JOHNSON

*** ***** ** *** * Monroe, La ***** 504-***-**** ***************@*****.***

OBJECTIVE

Outgoing and self-motivated shift supervisor focused on going above and beyond to support team and service customers. Reliable team member accustomed to taking on challenging tasks. Works well independently to handle assignments in a timely manor. Quick learner with great computer abilities.

EXPERIENCE

CVS Pharmacy

Shift Supervisor 08/2021 – 02/2024

Advanced store sales position, restructuring and modeling customer service techniques to employees.

Mentored many entry-level associates to achieve leadership positions.

Oversaw daily operations, focusing on efficiency, team collaboration and process improvements.

Increased employee job satisfaction with hands-on, motivational approaches.

Prepared payroll

Supported back office procedures, including hiring and employment process.

Built relationships with vendors and monitored supply chain to spot and correct deficiencies.

Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.

EDUCATION

2014

East Jefferson High School - Metairie, LA Kinesiology - Some college (No degree)

Louisiana Tech University - Ruston, LA

SKILLS

Money management

Product promotion

Inventory control

Staff management

Employee training and development

Strong work ethic People-oriented

Customer service-oriented Heavy lifting

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