Alvin Sankar

917-***-**** ad36lu@r.postjobfree.com

PROFESSIONAL EXPERIENCE

VA – Baltimore, md (Remote), 04/2022 – Present (Contract)

Jira Administrator / Jira SME

Structure and standardize Jira solutions (Projects, Plans, Dashboards) across Product Lines to produce meaningful operational performance metrics and status reports.

Collaborate with PMO resources, third-party software development vendors, stakeholders, and business customers to manage the collection and input of development and sustainment tasks into Jira.

USAF – Chantilly, VA (Remote), 02/2022 – 04/2022 (Contract)

Senior Atlassian Administrator

Manage and fulfill Tier 2 and Tier 3 Help Desk tickets (Jira Software, JSD, Confluence).

Provide 5-star tech support to users and other support team; Receive, document and resolve Help Desk calls via telephone and voicemail.

TuSimple – San Diego, CA (Remote), 08/2021 – 02/2022

Enterprise Application Administrator

Researched and Resolved Jira Service Desk and Jira Software and Confluence tickets per Service Level Agreements.

Created and managed Jira Automation rules, ScriptRunner scripts and Jira Structures.

Performed on-going Jira project and board maintenance (schemes, configurations, workflows, filters).

Executive Office Of The President – Washington, DC (Remote), 05/2021 – 08/2021 (Contract)

Jira Confluence Administrator/Developer

Create, review and resolve Jira Service Desk and Jira Software and Confluence tickets, including Request For Change for system fixes/updates.

Manage troubleshooting activities for application outages and performance issues.

Draft plans for and facilitate Jira and Confluence upgrade and migration.

Johnson & Johnson – New Brunswick, NJ (Remote), 02/2021 – 05/2021 (Contract)

Jira Project Coordinator

Product Owner and Jira Administrator for DDRG Reporting Analytics Team

Drafted, reviewed and approved test plans and user stories per business process.

Created and maintained Jira dashboards and Structures to track project and issue statuses.

Prepared and published testing documentation and deliverables.

Represented DDRG Reporting Team at project meetings.

Securities Exchange Commission – Washington, DC, 07/2016 – 12/31/2020 (Contract)

Senior Business Analyst

Lead for Tier 1 user support; Liaison and back-up to TCR (Tips, Referrals, Complaints) Administrator.

Led direct user support for TCR; Performed TCR Administrative functions.

Project Manager, TCR Audit activities: Internal Controls, User Recertification.

Prepared and updated TCR Support reports and metrics for senior management.

On-boarded and trained new team members; Drafted, reviewed, finalized SOPs.

Senior Jira Administrator

Created, administered and customized Jira projects and boards, and accompanying workflows and schemes. Created reporting dashboards and filters/queries. Created, designed and updated Confluence spaces.

Initiated and facilitated meetings with stakeholders and technical resources to gather and document requirements and leverage Jira and Confluence capabilities.

Developed and implemented Jira and Jira Agile best practices, custom project dashboards, Administrator and user reports.

Prepared Jira and Jira Agile user documentation. Provided user training.

1Focus LLC – Clearwater, FL (Remote), 11/2017 – 03/2018

Senior Jira Administrator

Configured and administered Jira Service Desk (JSD), Jira Software and Confluence to support Help Desk ticketing system for merged e-Commerce companies.

Created Work Request workflows and permission schemes in JSD. Designed, created, configured and administered accompanying Jira Project and issues for JSD workflows.

Created, configured and integrated Project Abstract in Confluence with Jira Software.

Demoed versions of the solutions to both Project Management and end users.

TD Ameritrade – Columbia, MD, 03/2016 – 06/2016 (Contract)

Senior Jira Administrator

Built custom projects in Jira and spaces in Confluence, including complex project workflows and custom issue type, screen, field, permission, and notification schemes.

Created custom queries, dashboards, and Agile boards; Managed user permissions.

Set-up a Production-ready Jira server, with strategy for periodic backup, high availability and disaster recovery. Tested new tools and plug-ins to ensure compatibility.

Prepared Best Practices guide and custom User Manual for Jira users

Researched and utilized industry methods and techniques for adoption of best practices.

Accenture LLP – New York, NY, 02/2015 – 12/2015

Tester Specialist

Applied business and functional knowledge of client systems and operations to testing methodologies and processes to achieve the overall testing objectives.

Prepared, reviewed and updated test scenarios, test scripts and test cases.

Executed System Testing and Regression Testing cycles manually utilizing HPQC.

Logged defects in a timely manner. Tested and closed/re-opened resolved defects.

Facilitated testing activities for scheduled migrations and hot fixes in close communication with Test and Application Leads.

Barclays Bank – New York, NY, 12/2014 – 02/2015 (Contract)

Jira Administrator

Supported migration of three distinct data repositories used for reporting and regulatory compliance to Jira 6. Prepared and executed CSV and CLI scripts. Performed quality checks and reconciliation of migrated data sets with source data. Managed offshore/external migration resources.

Customized migrated Jira projects, including optimizing workflows and schemes, creating custom calculated fields to support reporting needs, and managing gadgets/widgets. Developed and published management reports.

Led daily status meetings with Jira stakeholders.

Prepared Jira User Guide and Training materials for Jira rollout.

Commonwealth of Mass HIX/IES – Quincy, MA,12/2012 – 11/2014 (Contract)

Quality Assurance Lead / Jira Administrator

Analyzed and defined functional and business requirements for preparation of test plans, strategies, and reports.

Created, reviewed, maintained and executed test scenarios, test scripts and test cases for System, Regression and User Acceptance Testing cycles. Ensured traceability of requirements to test cases and test.

Logged, tested and tracked issues and defects to closure and resolution in Jira in partnership with Development Team.

Documented test results in compliance with established Quality Control standards and Quality Assurance methodologies.

Assigned, managed and tracked progress of daily tasks assigned to offshore and onshore resources.

Administered Jira application used to report and manage a variety of project activities, including defects, risks, issues and tasks. Added new users and managed access rights. Created queries to support in-house and client reporting. Modified and enhanced different Jira projects, including creating and updating workflows, adding custom fields, and developing queries/filters.

PNC Bank – Riverdale, MD, 08/2010 – 11/2012 (Contract)

QA Analyst

Executed test scripts to test Security, Maintenance and Reporting functionality of a financial system upgrade/replacement for a large federal government agency.

Built and modified automated test scripts using IBM Rational Functional Tester.

Logged defects found in IBM Rational ClearQuest and worked with Development Team to research and correct and retest the defects.

NYC Department of Finance – Brooklyn, NY, 07/2000 – 08/2010 (Contract)

Business, Data, Quality Analyst

Prepared and loaded Metadata for new form data.

Created test cases for new data formats to be captured electronically.

Prepared form data for UAT. Managed UAT process for testing new form data.

Business Objects backup developer and administrator.

Gathered, documented and defined client business requirements, business needs and project objectives, via focus groups, feedback sessions and client meetings, in collaboration with all stakeholders.

Collaborated with Project Management and functional and technical teams to facilitate communication for successful project launches and application release implementation.

Performed business analysis, project planning and assessment, and user training; analyses of business process adaptation to audit support tool and revenue generation forecasting.

EDUCATION

BINGHAMTON UNIVERSITY – Binghamton, NY, 05/1995

Master of Public Administration (MPA) – Health Care Administration

BINGHAMTON UNIVERSITY – Binghamton, NY, 05/1992

Bachelor of Arts (BA) – Political Science

TECHNICAL ENVIRONMENT

Jira Software, Jira Service Desk, Jira Agile, Confluence, Structure for Project Management, TCR 3.0, Hewlett Packard Application Lifecycle Management, IBM Rational Functional Tester, SharePoint, Selenium WebDriver, BusinessObjects, AQT, SQL Developer, DataStage, SecureCRT, SecureFX, Putty, WinSCP, Altova XMLSpy, Metadata Generator, IBM Rational ClearCase, IBM Rational ClearQuest, RoboHelp, Adobe Acrobat, FullShot, Snagit, Screenshot Captor, Snipping Tool, Visio, Remote Desktop Connection, WinZip, Microsoft Office Suite, Lotus Notes.

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