MICHAEL A. BANKS

LINKEDIN.COM/IN/MICHAELBANKS-**

OAK PARK, IL 60302

ad36li@r.postjobfree.com

773-***-****

Professional Summary

Dedicated achievement-oriented IT professional with exceptional technical support and communication skills. Able to grasp and master new concepts and applications. Equally effective working independently or as part of a team. Seeking to provide comprehensive, high-quality support to meet the needs of a growing organization, and in the process expand my knowledge and talents.

EXPERIENCE

Technical Support Specialist June 2021 – February 2024

Valor Equity Partners, Chicago, Illinois

•Install, configure, upgrade, maintain and support laptops and mobile devices for 90+ employees

•Track and inventory IT equipment including the firm’s laptop population

•Onboard/offboard all new employees

•Purchase new equipment as needed

•Renew and maintain software licenses

•Support cybersecurity programs through patch remediation

•Respond to user service requests

•Track issues in the ticketing systems (Waident helpdesk)

•Train staff on software and hardware usage

•Hands on support of firm VIP’s technology

•Support Valor business ventures

•Research new technologies

•Support audio visual equipment

•Provide support for Valor offices in Chicago, New York, Seattle, Miami

PC LAN Tech/AV Tech January 2011 – May 2020

Quarles & Brady LLP, Chicago, Illinois

•Provide technical support for 200+ attorneys and staff. (Phone, email & office visits)

•AV tech support/backup for 12 conference rooms & 2 auditoriums

•Responsible for imaging, configuring, and deploying all hardware

•Plan and facilitate office moves

•Conduct training and onboarding for new hires and interns

•Work with Windows 7/10, Office 2010/’13/’16, and remote access software

•Schedule and facilitate printer and laptop servicing and repair

•Ensure network connectivity of desktops, laptops and printers

•Install and configure enterprise email software on iPhones and Android devices

•Perform tasks in SCCM 2016, active directory, and Xen Desktop

•Offer feedback to management on IT and facility needs

•Work with our network, applications, and security engineers to resolve issues in a timely manner

Desktop Support Specialist June 2010 – August 2010

Vistex, Hoffman Estates, Illinois

•Proactive in identifying underlying issues and patterns related to technology hardware and software, and kept supervisor advised of status.

•Communicated business and technology enhancements to organization, and assisted in creation and distribution of training documents.

•Assisted in environmental data backup process and server health checks.

•Served as first point of contact for all system issues, triaged, solved and/or escalated as needed.

•Served as main contact for video and audio conference setup and problem solving.

Jr. Network Administrator August 2008 – November 2009

Wildman, Harrold, Allen & Dixon LLP, Chicago, Illinois

•Troubleshot connection, performance and related network issues. Installed, maintained, and adjusted server and network equipment as needed.

•Tested and evaluated products for firm’s usage.

•Assisted in performing upgrades and system maintenance. Assisted in programming and maintaining phone system.

•Provided network support for a Windows 2008/2003/2000 server LAN with 400+ users & multiple locations.

•Performed maintenance, configuration and operation of 70 server backend utilizing Microsoft Exchange 2003/2007 and Windows 2000/2003/2008 server.

• Evaluated and implemented Open Text RightFax electronic faxing software firm wide. Installed, configured, administered SQL server for RightFax application.

•Evaluated and implemented eCopy ShareScan OP desktop imaging software firm wide.

•Responsible for monthly updating of all servers, both physical/virtual via WSUS.

•Configured and implemented Polycom HDX videoconferencing system with LA office.

•Responsible for management, maintenance and troubleshooting of Active Directory, Symantec Enterprise Vault, WSUS, Acronis Echo Server, RightFax, Postini, TCP/IP, network printing, High availability solutions via VMWare ESX server, Exchange 2003/2007, basic Blackberry Enterprise Server administration and a myriad of applications specific to law firms.

Tech Support Analyst, Hardware Specialist October 2005 – August 2008

Wildman, Harrold, Allen & Dixon LLP, Chicago, Illinois

•Provided technical support for firm’s software applications, hardware and peripherals with a high degree of customer service, technical expertise and timeliness to end-users.

•Input and maintained call tickets in call tracking/inventory (Altiris) system.

•Responsible for the imaging and configuration of all desktops and laptops.

•Responsible for the timely repair/replacement of damaged systems and configuration of software applications.

•Responsible for the maintenance of all network printers.

•Assisted in the entire IT/infrastructure move to new floor.

•Handled all videoconferencing and laptop setups for meetings and business trips.

•Configured desktops and laptops for attorney’s home offices.

EDUCATION

Pursuing CompTIA Security+ – InfoSec January 2024

Engineering Cisco Meraki Solutions Part 2 (ECMS2) 2.0 November 2022

Information Systems Technology, Bachelor of Science August 1995 – December 2000

Southern Illinois University, Carbondale, IL

Skills:

PC, Mac, iOS laptop/iPad system updates and repairs

Microsoft O365

Admin

Microsoft Azure Admin

Microsoft Intune, Defender Admin

Cisco Umbrella

Cisco Meraki MDM Admin

VMware Carbon Black Cloud

Apple Business Manager

Zoom/Zoom Rooms Admin

AT&T Office@Hand Admin

ZIX/AppRiver – email encryption

Microsoft Windows 11/10/7/Vista

Active Directory

TCP/IP

1Password – PW Mgr

Videoconferencing systems (PolyCom, Cisco)

Userful - AVaaS

Good Messaging

Intelligent Hub

PrinterLogic – SaaS print solution

ExpressVPN

SmartSheets

Big Hand dictation

Enterprise Fax solutions (RightFax)

Footprints ticketing

FreshService

WSUS

SCCM 2016

Blackberry Enterprise Server

Office 2016/2013

Citrix MetaFrame, Receiver

Xen Desktop

VMWare ESX

Positive Networks VPN

IPMonitor

Nortel Networks Phone Programming

ePolicy Orchestrator 4.5

Altris Ticketing

MS Exchange 2007/2003

SQL server 2005/2000

Contact this candidate