Customer Service Restaurant Supervisor
Resume:
SJ
SHELBI JOHNSON
EXPERIENCE
Restaurant Supervisor • Harvey’s Tupelo • Tupelo, MS I oversaw the daily operations of the restaurant while managing staff and customer morale.
• Primary liaison for restaurant inventory orders.
• Managed the company’s Instagram for marketing.
• Responsible for training staff and building a transparent, team- driven, and customer-centric environment.
• Managed the bar and bar inventory.
• Implemented a seasonal bar menu.
Feb. 2015 – Jan. 2020
Restaurant Supervisor • Olive Garden • Tupelo, MS
I worked as a floating supervisor for the back and front of the house and primary caterer.
• Travelled, managed, and served catering events.
• Managed Hosts, To-Go, Bar, and Servers while also serving.
• Managed the Kitchen and Expo (food) window.
EDUCATION
Tupelo High School • Tupelo, MS
• High School Diploma, 2011 -2014 (Graduated Early) CERTIFICATIONS
ServSafe • June 2023
COMMUNICATION
As a restaurant manager, I have honed my communication and customer service skills through years of experience in verbal and written communication with my customers, employees, vendors, and fellow managerial staff members. I have extensive experience in creating a verbally transparent environment to ensure effective communication throughout the restaurant and daily operations. LEADERSHIP
I have demonstrated strong leadership skills in managing teams of all demographics and backgrounds. I have experience in providing guidance and support to employees, setting performance expectations, providing constructive feedback, and addressing issues as they arise.
Saltillo, MS, USA
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ABOUT ME
ServSafe-certified Management
professional with a demonstrated work
history in Restaurant Management and
Customer Service. I am a Restaurant
Supervisor skilled in Marketing, Money
Management, Teamwork, Inventory
Management, and Microsoft Office, with
experience in Payroll and Human
Resources. I am acknowledged as an
integral member of my team and a
template of a hardworking and passionate
employee.
Restaurant Management
REFERENCES
Pat Campeau
Partner/Area Manager
Harvey’s Tupelo
424 S. Gloster St.
Tupelo, MS 38801
Channing Barkley
Distance Learning Technician
University of Mississippi - Tupelo
1918 Briar Ridge Rd.
Tupelo, MS 38804
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Dawn Bradley
Operations Coordinator II
University of Mississippi - Tupelo
1918 Briar Ridge Rd.
Tupelo, MS 38804
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