Customer Service Rep

Tamara Cremona

New York, NY

(***) - ***-****

************@*****.***

OBJECTIVE: To obtain a challenging position in a growth oriented company

PROFESSIONAL PROFILE:

Competent and reliable

Committed to top quality work

Resourceful in solving problems and maximizing resources

Exceptional communication skills

Work Experience:

Caramel City Salon Services

Cashier/Customer Service Rep

Brooklyn, NY

June 2016- October 2023

* Greeted customers entering establishments

* Receive payment by cash, credit, gift card

* Answered customers' questions and provide information on procedures and policies.

* Recover sales floor during down time. (Putting merchandise back in its correct place.)

* Communicated with customers via phone and email in a courteous and professional manner.

* Resolved customer complaints/issues as needed.

* Directed inbound calls to appropriate departments/managers in a timely manner.

* Provided manager with closing reports after every shift.

* Shipped customer orders weighing 10-75lbs

Kimber Camp Counselor

Kamp Kimber

Brooklyn, NY June 2016 - Aug 2017

* Monitoring a small group of children daily.

* Aiding with reading, writing, math, subjects as needed..

* Using quick decision making based on different situations.

* Assisted teachers based on staff availability.

* Ensuring students safety on field trips/recess.

Jesadan Meat Corp Brooklyn, NY

Cashier/Stock Associate Jan 2014 - Dec 2016

Greeted customers entering establishments

* Received payment by cash, check, credit cards, vouchers, or automatic debits

* Answered customers' questions, and provide information on procedures or policies

* Helped customers find the location of products

* Issued recents, refunds. credits. or change due to customers

* Received orders weighing 10-50 lbs

* Stock and inventory organization

Skills:

Excellent customer service, proficient with Microsoft Word, Microsoft Excel, Power Point, Internet savvy, POS System

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