Customer Service Public Relations
Resume:
GEL BUCALAN ABANES
Contact No.: 096********
Address: BLK 17 7th st. GHQ Baranggay Katuparan, Taguig City
Email: ad36j9@r.postjobfree.com
OBJECTIVES:
I am looking for a position where I can integrate strategies to develop and expand my skills to the company's benefit.
EDUCATIONAL PROFILE:
Primary: Kapt. Eddie T. Reyes Memorial Elementary School (2003-2009)
Secondary: Diosdado Macapagal Highschool (2009-2013)
Tertiary: Taguig City University (2013-2017)
Course: Bachelor of Science in Entrepreneurial Management
-Public Relations Officer at Junior Entrepreneur Society (JES)
-Taguig City University Got Talent Champion 2015
LANGUAGE:
Filipino & English
Work Experience
MOREH ACADEMY Upper Bicutan, Taguig
Principal’s Secretary-(May 2018 to March 2019)
-Acts as secretary and receptionist and performs a variety of responsible clerical and other related work as required.
-Type letters, memos, bulletins, announcements, forms, etc.
-Supervise students, parents, and visitors as they wait for appointments.
-Maintain filing system.
-Take and transmit messages.
-Give routine information as requested.
- Maintain staff sick leave records and coordinate substitute teachers assigned to the campus or, for the alternative education high school principal’s secretary, coordinate district-wide substitute teacher assignments as assigned.
-Prepare reports, record minutes at site meetings, process purchase orders, maintain student reports, etc.
-Distributes payroll.
Telus International Mckinley West, Taguig
Customer Service Representative Phase II trained - (March 2019 to June 2021)
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Acknowledging and helping clients resolve various issues regarding their website problems.
-Handling 24 products including payments, solving technical issues, apps, troubleshooting, and selling domains. and mailboxes to the clients.
-Resolving issues through calls or by email.
-Connecting website in google.
-Connecting Mailbox and domain to the client’s website.
-Selling premium subscriptions for domains, mailboxes, apps, etc.
promoting other products to clients.
Teleperformance McKinley West, Taguig
Technical Support Representative/sale - (July 2022 to November 2022)
-Collaborates with technicians to explain errors and/or recommend modifications in programs.
-Arranges service by software or hardware vendors to repair or replace defective products.
-Maintains knowledge of technology innovations and trends.
-Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
-Collaborates with other staff to research and resolve problems.
Carelon Global Solutions
Care Support Representative (September 2023 to January 2024)
- Furnishing members and health care practitioners with details regarding members' benefits.
- Granting pre-authorizations for medical treatment, if covered.
- Canceling members' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
- Verifying insurance coverage and ensuring that claims are processed accurately and in a timely manner.
- Resolving customer service issues by researching solutions to problems or requesting assistance from other departments.
- Explaining procedures to patients so that they can make informed decisions about their treatment options
- Professionally handle a high volume of Incoming calls.
- Resolve customer issues via one call resolution guideline and/or escalated process.
PERSONAL DETAILS:
Birthday: November 14, 1994
Age: 29
Religion: Born Again Christian
Gender: Female
Civil Status: Single
CHARACTER REFERENCE:
Russell E. Roferos
Home Development Mutual Fund
Customer Support Assistant
Makati City
Edward S. Berro
Noblevision Services Inc.
HR/Admin Officer
Mandaluyong City
Ma. Victoria M. Mariano
Stanley College Australia
Marketing Officer
Taguig City
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