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Front Desk Customer Service

Location:
Denver, CO
Posted:
March 07, 2024

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Resume:

Jami Lantz

Lakewood, CO *****

ad36d9@r.postjobfree.com

+1-303-***-****

Organized, energetic, love challenges, thrive in a fast paced environment. Willing to pitch in whenever I'm needed.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Night Auditor

Super 8 by Wyndham - Westminster, CO

October 2022 to October 2023

Responsible for checking guests in and out, solving any issues that may arise, closing the day, balance the books, run all closing reports email reports to owners, GM, front desk manger, and prepare breakfast. Remote Customer Service Agent

Arise platform - Westminster, CO

August 2020 to December 2020

I take incoming calls from various customers who need roadside assistance. If they need a tow, a tire change, fuel delivery, jump start or they have lock their keys in the car they would call me and I will collect all the important information like their current location the problem with their vehicle. I also collect their insurance policy number unless their roadside is covered through their OEM warranty. I have to determine if they have roadside assistance or not. If not then I collect the payment over the phone to pay for the service they require. I also handle vendor calls, if the service provider need additional equipment to preform their job then I will add that to the PO so the service provider will be paid. I also request VCC for some cases if I am unable to locate an in network service provider, meaning one that accepts PO's from us.

Administrative Assistant

Aspen Roofing and Exteriors - Lakewood, CO

July 2019 to October 2019

Assist the senior recruiters in the Denver and Dallas offices with candidates who would thrive in this specific job. I make calls to prospective candidates so that I am screen them by asking some qualifying questions as well as reading their resume and contacting their references. If they seem to be a good fit then I set up a face tp face interview.

Night Auditor/Front Desk Agent

Spring Hill Suites by Marriott Westminster, CO - Westminster, CO September 2018 to January 2019

I enjoyed being able to have an extended amount of time with our guest while on the over night shift. I was able to get to know some their preferences so I was able to ensure they had an amazing experience that would assist in keeping the guest coming back to my hotel. I would print various reports adjust the house balances, process credit card payments, make and fulfill reservations, switch the day over to the new day, fill in where I was needed. This has been by far my most rewarding job thus far. Front Office Manager

Metal Building Services, LLC - Aurora, CO

January 2008 to July 2010

I was responsible for a wide variety of tasks such as payroll, A/P, A/Bank deposits, setting appointments for the owner, making sure the owner attends meetings, delegate to the crews, make sure the crews have all supplies required, order supplies from our vendor, and just about anything else that was required from me.

Education

Some college in Accounting and business managenment Cape Fear Community College - Raleigh, NC

May 1994 to June 1996

Skills

• Accounts Payable

• Journal Entries

• Bank Reconciliation

• QuickBooks

• Balance Sheet Reconciliation



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