RESUME

M.DIVYA

Email id- ad365h@r.postjobfree.com

Contact no- 970-***-****

CAREER OBJECTIVE:

I would like to utilize my educational qualification, along with professional skills in making proper contributions towards the efficient running of the organization. I offer to perform my duties with proper dedication, honesty and integrity. WORK EXPERIENCE:

1. Company Name: - Karvy

Designation : Customer support officer

Duration : 01/Aug/2018 to 18/march/2020

Employee code : 1022320

JOB DESCRIPTION:

• Monitor calls to ensure positive customer experience and provide direct feedback on observed performance.

• Managing the team target as well as the individual target of team members.

• Represent the team in meetings and conference calls with Clusters.

• MIS reporting as well as optimum utilization of resources & system.

• Ensuring team bonding and team interaction as to avoid attrition happening on the grounds Of dissatisfaction

• Co-coordinating between different departments for any issue amongst team members.

2. Company Name: - iiiEM(INTERNATIONAL INSTITUTE OF IMPORT AND EXPORT MANAGEMENT)

Designation : councillor

Duration : 28/Jan/2021 to till date

JOB DESCRIPTION:

• Understanding client needs and offering best solutions, support and guidance

• Handling day to day telephonic and walk-in inquires

• Counselling & converting inquiries into admissions

• Responsible to achieve weekly and monthly targets

• Managing MIS Reports

• Building a relationship of trust and respect with clients Educational Qualifications:

• MBA (Finance) from PBR VITS at kavali, affiliated to JNTU Anantapur.

• B.COM from Sri Padmavathi Degree College at Kavali, affiliated to VSU University.

• Intermediate from Sri CHAITANYA BHARATHI Jr. COLLEGE HYD.

• Class X from KENDRIYA VIDYALAYA SHIVARAMPALLY HYD from CENTRAL BOARD OF

HOBBIES:

• Listening to music

• Cooking.

STRENGTHS:

• Hardworking nature.

• Honesty

PERSONAL DETAILS:

DATE OF BIRTH : 20 JAN 1995

FATHER NAME : Mitnasalasadanandarao

MOTHER NAME : Lellapalli Prabha

GENDER : Female

LANGUAGE KNOWN : ENGLISH, HINDI, TAMIL, TELUGU

PERMANENT ADDRESS : H.No:1-6-11/a

Vnr Peta Bitragunta, bogole mandal,

Nellore district, PINNO: 524142

DECLARATION:

I hereby declare that the above furnished details are true to the best of my knowledge. DATE :

PLACE:

yours sincerely,

(M.DIVYA)

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