Service Excellence, Team Building, Problem Solving
Resume:
Work History
Mr.
MacKallen
Crouch
Contact
Address
Denver, CO, 80202
Phone
ad365b@r.postjobfree.com
m
WWW
https://bold.pro
/my/mackallen-crouch-
231*********/328
Skills
Payment collection
Excellent
Insurance Verification
Excellent
Customer and client
relations
Excellent
Decision-Making
Excellent
Medical Records
Management
Very Good
Time management
Very Good
Organization skills
Very Good
Sorting and labeling
Very Good
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Motivated Front of House worker with engaging personality and flexible approach also. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Server Assistant
Fogo De Chao, Denver
Ensured guests were consistently provided with
refreshed beverages by monitoring and refilling
water glasses throughout dining periods.
Collaborated with kitchen staff to ensure timely
delivery of hot side dishes, contributing to overall guest satisfaction and dining experience
Efficiently pre-bussed tables during service; upon completion, cleared rest of tables and reset for next reservation party
Managed silverware and wine glass polishing, server station restocking, sweeping, and napkin folding
during peak lunch and dinner periods
2023-11 -
Current
Receptionist
Rocky Mountain Cancer Center, Denver, CO
Confirmed appointments, communicated with
clients, and updated client records.
Resolved customer problems and complaints.
Checked up to 85 Patients for their appointments
everyday by myself.
Collected co-pays and processed payments by
inserting name and numbers on keyboard.
Made sure all daily patient documents were ready
for medical staff day prior.
Maintained current and accurate medical records
for patients.
Helped patients complete necessary medical forms
and documentation.
Organized paperwork such as charts and reports for office and patient needs.
2023-05 -
2023-10
Patient Transport
University Of Iowa Hospital And Clinics, Iowa City, IA Warmly greeted patients and visitors and made
each feel welcome.
Transported patients to testing and treatment units, operating rooms and other areas using moveable
beds, wheelchairs, and stretchers.
Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
Handled customer complaints promptly with
genuine concern and according to company
guidelines to maintain organizational safety, welfare 2021-12 -
2023-02
Education
and integrity.
Walk 8-10 miles per day escorting patients in
wheelchairs
Safety and Security
University Of Iowa Hospital And Clinics, Iowa City, IA Greeted guests and employees upon building entry.
Used EPIC software to check in guests and
outpatients.
Protected individual confidentiality as prescribed by local, state, and federal mandates.
Checked identification of all persons entering
facility.
Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
Calm and patient demeanor when dealing with
difficult guests.
2020-10 -
2021-11
Server/Bartender
The Vine Tavern And Eatery, Iowa City, IA
Bussed and reset tables to keep dining room and
work areas clean.
Worked with POS system to place orders, manage
bills, and handle complimentary items.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat
business.
Explained menu items and suggested appropriate
options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Cultivated warm relationships with regular
customers.
Managed serving up to 8 tables in section without
stress.
2015-07 -
2020-06
High School Diploma
Iowa City West High School - Iowa City, IA
2011-08 -
2015-05
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