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Sally Eccard

@ Smyrna, DE 19977 *2-240******* <4 ad3648@r.postjobfree.com

PROFESSIONAL Organized and dependable candidate successful at managing multiple

SUMMARY priorities with a positive attitude. Willingness to take on added responsibilities

to meet team goals

SKILLS ¢ Working In A Fast Pace * Teamwork

Environment « Retail Operations

¢ Excellent Communication « Staff Management

¢ Marketing * First Call Resolution

WORK HISTORY FRAUD SPECIALIST 11/2022 to CURRENT

Navy Federal Credit Union Winchester, VA

¢ Evaluated customer data to identify and prevent fraudulent activities.

¢ Developed and implemented procedures to detect and prevent fraud

¢ Produced detailed reports of fraud investigations and presented findings

to senior management.

« Reviewed transactions and receipts to identify any suspicious activity.

* Collaborated with team members to discuss fraud trends and brainstorm

methods to combat this type of crime.

¢ Look over reports and individual transactions which appeared suspicious

to uncover possible fraudulent activity.

ASSISTANT STORE MANAGER 11/2016 to 03/2017

Ralph Lauren Hagerstown, MD

* Walked through store areas to identify and proactively resolve issues

negatively impacting operations.

* Supervised and evaluated staff of over 15 employees to help improve

skills, achieve daily objectives, and attain advancement

* Managed opening and closing procedures as well as daily operations and

recommended changes to enhance efficiency of the store

* Verified inventory counts remained within monthly tolerance levels and

compiled financial data in compliance with budget.

ASSISTANT STORE MANAGER 03/2010 to 11/2016

Jo-Ann Fabric Frederick, MD

« Walked through store areas to identify and proactively resolve issues

negatively impacting operations.

* Maintained positive customer relationships by responding quickly to

customer service inquiries

* — Interacted well with customers to build connections and nurture

relationships.

* Trained and guided over 20 team members to maintain high productivity

and performance metrics

EDUCATION Certification Cosmetology

Central Texas College, Killeen, TX

Certification Medical Billing And Coding

Hagerstown Community College, Hagerstown, MD

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