Store Manager Assistant
Resume:
_— SE Resume v Done
Sally Eccard
@ Smyrna, DE 19977 *2-240******* <4 ********@*****.***
PROFESSIONAL Organized and dependable candidate successful at managing multiple
SUMMARY priorities with a positive attitude. Willingness to take on added responsibilities
to meet team goals
SKILLS ¢ Working In A Fast Pace * Teamwork
Environment « Retail Operations
¢ Excellent Communication « Staff Management
¢ Marketing * First Call Resolution
WORK HISTORY FRAUD SPECIALIST 11/2022 to CURRENT
Navy Federal Credit Union Winchester, VA
¢ Evaluated customer data to identify and prevent fraudulent activities.
¢ Developed and implemented procedures to detect and prevent fraud
¢ Produced detailed reports of fraud investigations and presented findings
to senior management.
« Reviewed transactions and receipts to identify any suspicious activity.
* Collaborated with team members to discuss fraud trends and brainstorm
methods to combat this type of crime.
¢ Look over reports and individual transactions which appeared suspicious
to uncover possible fraudulent activity.
ASSISTANT STORE MANAGER 11/2016 to 03/2017
Ralph Lauren Hagerstown, MD
* Walked through store areas to identify and proactively resolve issues
negatively impacting operations.
* Supervised and evaluated staff of over 15 employees to help improve
skills, achieve daily objectives, and attain advancement
* Managed opening and closing procedures as well as daily operations and
recommended changes to enhance efficiency of the store
* Verified inventory counts remained within monthly tolerance levels and
compiled financial data in compliance with budget.
ASSISTANT STORE MANAGER 03/2010 to 11/2016
Jo-Ann Fabric Frederick, MD
« Walked through store areas to identify and proactively resolve issues
negatively impacting operations.
* Maintained positive customer relationships by responding quickly to
customer service inquiries
* — Interacted well with customers to build connections and nurture
relationships.
* Trained and guided over 20 team members to maintain high productivity
and performance metrics
EDUCATION Certification Cosmetology
Central Texas College, Killeen, TX
Certification Medical Billing And Coding
Hagerstown Community College, Hagerstown, MD
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