Call Center Customer Service
Resume:
AUDREY BROWN EADDY
Florence, S.C. 29501
Phone: 843-***-****
Email: ************@*****.***
Employment History:
US Bank(Lancesoft Inc.) Review Clerk
**** **** *** ***rence 06/13/22- 09/14/23
Florence, S.C. 29506
Job Duties:
Reviewing and analyzing documents ensuring all pertinent information is accurate through computer database. Filing documents in barcode number order or collateral number order. Pulling files to send out to other agencies. Working files that need to be expedited per client request.
Willis Towers Watson CSR
10975South Sterling View Dr. 10/18/2021-01/26/2022
South Jordan, Utah, 84095
Job Duties:
Assisting Medicare eligible retirees with enrollment issues, applications and general questions concerning their HRA. Resolving issues and assisting participants in the completion of their enrollment. All assistance is from receiving inbound and outbound calls.
Caring for You Services, LLC Care Giver/Caretaker
181 E Evans St. #201 06/24/18 -07/22/21
Florence, S.C. 29506
Job Duties:
Assisting with the personal care of the client, bathing, grooming, dressing and toileting and preparing basic meals, housekeeping, and laundry. Assist with doctor appointments and other needed errands.
Assurant Group Insurance Processor
1323 Celebration Blvd. 06/21/05 – 05/11/18
Florence, S.C. 29501
Job Duties:
Processed insurance documents for escrow and non-escrow mortgage loans, by verifying policy information to insure it matched mortgage information as well as issued premium payments on renewal polices on escrowed loans and updated non escrowed loans for tracking purposes insuring the loan having adequate coverage. Researched policy information through callouts to insurance agencies or through insurance companies and through fax request or email request. All updates and payments are entered in the computer daily.
SMS Management Services 07/15/94 – 05/18/05
1945 W. Palmetto St. Director of Loss Prevention
Florence, S.C. 29501
Job Duties:
Managed staff daily activities for denied certifications for the WOTC program. Worked with state agencies providing accurate paperwork to receive a true certificate. Call outs made to clients to get PSN mailed in before expiring date. Assisted call center during high call volume, which included live interviews verifying qualification for the WOTC Program.
Previous titles within the company:
Call center Operator
Call center Supervisor
Audrey Brown Eaddy
1406 Willow Trace Apt. H
Florence, S.C. 29501
Phone: 843-***-****
Email: ************@*****.***
I am looking for a position within your company, possibly a work at home position.
I have 13 plus years in processing insurance for mortgage loans, which include customer service and research of policy information. I am a people person/team player always willing to help to ensure work is completed in a timely manner or when there is a problem with work within the team to make sure the work is accurately completed. I believe I would be a great fit for your company, bringing exceptional customer service skills with a professional and caring attitude, willing to go that extra mile to meet the needs of the client. Most of all a true team player.
Contact this candidate