Ui Ux High Volume
Resume:
VASYL DZIUBANCHYN
Business Technology Advokat
********@*****.***
Toronto,ON,Canada
https://www.linkedin.com/in/vasyl-dziubanchyn
EDUCATION
Google Cloud Associate Engineer
NPower Canada
2021
IT Analyst
NPower Canada
2017-2018
EXPERIENCE
Pre-Sales/ Implementation/ Product Technical Support
Callture Inc. 2018 - 2023
Increased sales closure by 30% by conducting pre-sales meetings,
product presentations, and translating technical terms
Managed end-to-end implementation cycles, encompassing technical requirement gathering, custom solution development, implementation, and testing.
Helped to reduce sales-closing time by 40% by participating in sales calls (one-to-one and one-to-many) via online meetings and in- person
Actively participated in account business review meetings to support the account manager with technical and service-related content
Reduced count of L3 support employees by 25% by creating troubleshooting manuals and providing advanced and consistent training to L1 and L2 tech support representatives
Created and maintained training materials (course outlines, video lessons, custom presentations) for specific industries
Reduced operational costs by 20% by working closely with Tech and Sales departments to optimize processes and increase clients’ and partners’ satisfaction
Provided technical training to partners, new and existing clients online and in-person
Performed product-related problem management, incident investigation and root cause analysis
Managed and maintained network infrastructure: Firewalls, Routers and Switches
Performed System Administration and Access Management: created user accounts, managed passwords, assigned access permissions
Researched, created and applied new strategies for workflow improvement
Presented the company on the Trade Shows and Business Expos
SKILLS
PROFESSIONAL
Pre-Sales
Product Implementation
Product Support
Technical Product Training
Project Management
DevOps
Workflow Analysis and Improvement
TECHNICAL
GCP, AWS
Network Infrastructure Cybersecurity
Operating Systems
Office 365
HTML, CSS, JavaScript, SQL
Figma
Chat GPT
LANGUAGES
ENGLISH
(Fluent)
UKRAINIAN
(Native)
RUSSIAN
(Fluent)
EXPERIENCE
IT Consultant
MOCON GROUP 2017 - 2023
Saved ~80.000$ of the client’s budget by finding the most cost-effective suppliers for IT equipment(PCs, Firewall appliances, Servers, Network Switches, Printers, and Scanners), Cloud Services, and Software packages
Engineered and built PCs and CAD Workstations for engineering work requirements
Engineered, built and configured Office Network(Servers, Firewall, Switches, PCs, Printers, POS, VoIP Telecom system
Performed installation and configuration of Operating Systems, Software and Tools
Performed hands-on fixes, including Software/Hardware install and upgrade, implemented file backups, configured system and applications
Managed Cybersecurity operations, including security tools, system administration, software upgrades, creation and management of Firewall policies
Drove infrastructure improvements including physical to virtual server consolidation in a VMware environment, WAN and LAN networking improvements to include circuit cost reductions, implementation of office-wide secure wireless, and improved VPN services.
CERTIFICATIONS
Essential Google Cloud Infrastructure: Core Services
Coursera
2021
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Elastic Google Cloud Infrastructure: Scaling and Automation
Coursera
2021
Reliable Google Cloud Infrastructure: Design and Process
Coursera
2021
Sales Negotiation
Linkedin Learning
2019
IT Essentials
Cisco Networking Academy
2018
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