VASYL DZIUBANCHYN

Business Technology Advokat

+1-647-***-****

ad360f@r.postjobfree.com

Toronto,ON,Canada

https://www.linkedin.com/in/vasyl-dziubanchyn

EDUCATION

Google Cloud Associate Engineer

NPower Canada

2021

IT Analyst

NPower Canada

2017-2018

EXPERIENCE

Pre-Sales/ Implementation/ Product Technical Support

Callture Inc. 2018 - 2023

Increased sales closure by 30% by conducting pre-sales meetings,

product presentations, and translating technical terms

Managed end-to-end implementation cycles, encompassing technical requirement gathering, custom solution development, implementation, and testing.

Helped to reduce sales-closing time by 40% by participating in sales calls (one-to-one and one-to-many) via online meetings and in- person

Actively participated in account business review meetings to support the account manager with technical and service-related content

Reduced count of L3 support employees by 25% by creating troubleshooting manuals and providing advanced and consistent training to L1 and L2 tech support representatives

Created and maintained training materials (course outlines, video lessons, custom presentations) for specific industries

Reduced operational costs by 20% by working closely with Tech and Sales departments to optimize processes and increase clients’ and partners’ satisfaction

Provided technical training to partners, new and existing clients online and in-person

Performed product-related problem management, incident investigation and root cause analysis

Managed and maintained network infrastructure: Firewalls, Routers and Switches

Performed System Administration and Access Management: created user accounts, managed passwords, assigned access permissions

Researched, created and applied new strategies for workflow improvement

Presented the company on the Trade Shows and Business Expos

SKILLS

PROFESSIONAL

Pre-Sales

Product Implementation

Product Support

Technical Product Training

Project Management

DevOps

Workflow Analysis and Improvement

TECHNICAL

GCP, AWS

Network Infrastructure Cybersecurity

Operating Systems

Office 365

HTML, CSS, JavaScript, SQL

Figma

Chat GPT

LANGUAGES

ENGLISH

(Fluent)

UKRAINIAN

(Native)

RUSSIAN

(Fluent)

EXPERIENCE

IT Consultant

MOCON GROUP 2017 - 2023

Saved ~80.000$ of the client’s budget by finding the most cost-effective suppliers for IT equipment(PCs, Firewall appliances, Servers, Network Switches, Printers, and Scanners), Cloud Services, and Software packages

Engineered and built PCs and CAD Workstations for engineering work requirements

Engineered, built and configured Office Network(Servers, Firewall, Switches, PCs, Printers, POS, VoIP Telecom system

Performed installation and configuration of Operating Systems, Software and Tools

Performed hands-on fixes, including Software/Hardware install and upgrade, implemented file backups, configured system and applications

Managed Cybersecurity operations, including security tools, system administration, software upgrades, creation and management of Firewall policies

Drove infrastructure improvements including physical to virtual server consolidation in a VMware environment, WAN and LAN networking improvements to include circuit cost reductions, implementation of office-wide secure wireless, and improved VPN services.

CERTIFICATIONS

Essential Google Cloud Infrastructure: Core Services

Coursera

2021

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Elastic Google Cloud Infrastructure: Scaling and Automation

Coursera

2021

Reliable Google Cloud Infrastructure: Design and Process

Coursera

2021

Sales Negotiation

Linkedin Learning

2019

IT Essentials

Cisco Networking Academy

2018

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