TORRISA KNIGHT

Oklahoma City, OK

ad35ti@r.postjobfree.com

405-***-****

Obj: To utilize my customer service background in a position that would allow me to maximize my organizational and communication skills, as well as use my problem analysis and solving abilities. Work Experience

Claims Associate/Customer Service Representative

Advanced Call Center Technology - Norman, OK

January 2023 to August 2023

Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance. Maintains confidentiality; Listen to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds quickly and effectively to customer questions. Multi tasks to document while speaking with the consumer. Monitors own work to ensure quality. Meets clients’ specific quality standards. Meets productivity standard. Completes Other duties as requested by management

Mortgage/Document Processor

Advanced Financial Technology (Adfitech) - Edmond, OK May 2012 to April 2022

E-Reading, analyzing, and interpreting mortgage/finance documents, Process information quickly and with a high degree of accuracy, Identify and resolve any discrepancies with data entry, Research and resolve issues with documentation, Work from a report (work queue), Review the quality of all documents submitted Lead Checkout Supervisor

Sam's Club/Walmart - Oklahoma City, OK

January 1998 to April 2022

Assists management with the supervision of Associates on the Front-End by assigning duties, communicating goals and feedback, teaching and ensuring compliance with Company policies and procedures, supporting the Open-Door Policy, and participating in recruiting, hiring, scheduling, promoting, coaching, and evaluating Associates. Communicates and explains Membership types, programs, and benefits to current and prospective Members to assist with account decisions, build Membership levels, encourage renewals, and promote the value of Sam’s Club products and services.

Education

Certified Clinical Medical Assistant

(CCMA) MedNoc Training College

August 2021 to January 2022

Basic Life Support (BLS) - Certificate

MedNoc Training College

September 2021

Medical Terminology - Certificate

Francis Tuttle Technology Center - Oklahoma City, OK September 2011 to November 2011

High school Diploma

Capitol Hill HS - Oklahoma City, OK

September 1989 to May 1993

Skills

• Call Center

• Data Entry 10 yrs

• Customer Service, 20 yrs.

• Supervisory, 8yrs.

• Money Handling/Management, 20 yrs.

• Leadership, 10 yrs.

• Personnel Training Coordinator Back-up, 5 yrs

.

Contact this candidate