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Customer Service Kitchen Manager

Location:
Houston, TX
Salary:
Open
Posted:
March 06, 2024

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Resume:

TERRANCE SIMMONS

*** * ***** **. #****

Cell Phone: 281-***-****

Email: simmonsterrance ad35st@r.postjobfree.com

OBJECTIVE: To obtain a responsible and challenging position with a progressive, growth-oriented organization where I can employ my interest. This company will allow me to utilize my Managing skills and experience and grow alone the company’s success.

QUALIFICATIONS: Skilled Manager with Computer knowledge and proficiency in Microsoft Office. Ability to multitask on an ongoing basis with a proven ability to provide excellent professional customer service.

EMPLOYMENT

2022- 2023 PCC Community Markets/ Kitchen Manager

Managed the Deli Department operations

Kept productivity in line with current standards

Provided leadership, directions and development to all deli staff

Ensured the departments sanitation, cleanliness and safety standards were

met. Participated in production cooking as needed

Mentored and trained staff to ensure that sanitation, cleanliness and safety

standards were met.

Participated in production planning with the other Deli management team

scheduling and budgeting

2021- 2022 J.T. Thorpe & Sons/ Bricklayer/ Fireproofer

Installed Kiln bricks, castings and shot Shotcrete. Formed and poured pre-

Casting for single and dual liners. Welded anchors to structure. Installed Fire

. Brick and hand packed Vessels and cutback on unnecessary material.

2015- 2021 Master Tech/ Lead-Man

Ensured that my crew completed projects in a safe and efficient manner. Double checked to make sure that all parts were fitted and screwed in properly. I fabricated the correct dimensions to fit all specific equipment properly. I placed orders for supplies

and completed inventory/production sheets while making sure that the

products going into inventory were of good quality. Set and pitched blades;

I assisted in the removal of all mechanical parts. Fabricated and installed structure, wood

and fiberglass; Replaced hot water decks; removed and installed fill;

Replaced stacks on top deck; Worked at a reasonable set pace and

maintained all work in OSHA and Safety’s guidelines. Repaired and replaced

broken or malfunctioning components of machinery and equipment.

2008- 2015 Mamie’s Soul Food Kitchen/ Manager

Trained all employees and ensured that they followed the Restaurants.

procedures and policies. Made sure that every employee as well as myself

maintained a safe working environment. I ensured that the Restaurant followed

the Food Quality Standards. I handled complaints and kept customers happy.

Made out and organized work schedules. Input payroll data using Company’s

payroll software. Implemented a revised inventory system, focused on the

storage conditions and ordering strategies that resulted in a 11% decrease in

losses that was created by food waste.

2004- 2008 Nas Management Inc./ Customer Service Rep

Worked directly with our customer base and helped enroll them through the sales process

Demonstrated expertise in our clients’ products and services

Answered all customer questions and concerns regarding the information on pricing, policies, contracts, sales, and the delivery process

Interacted in a professional and empathetic manner while working externally with customers as well as internally with management or other Customer Support Representatives

Followed all compliance, guidelines, and procedures laid out by the Quality Control team throughout the sales process and interaction

Kept up-to-date files with the compliance department of all information on new and existing customer accounts throughout their sales process to delivery

2002- 2004 Summit Inspections/LDAR Technician

Full inventory services was provided such as electronic data collection and

database population. Accurately collected and validated tagging data in a

in a timely manner. Gathered required leaking component repair or delay of

repair information. Performed method 21 inspection techniques, calibration

and certification procedures correctly.

1998- 2002 Industrial Specialist/Welder Helper/Laborer

Chipped out walls and lining in Cat Cracker. Mix specified amounts of double

A mortar. Installed clay structures and cut back gunite in regenerators in FCC

unit; Assist in securing parts in position for welding; Reassembled parts using

cutting torch, straightening press and hand tools; Assist in the selecting the

appropriate equipment and planned the layout and assembly of the welding

process.

EDUCATION AND CERTIFICATIONS

2023 - Present Houston Baptist University ( BA Biblical Studies)

2014-2015. Industrial Welding Academy (SMAW) All Positions

2013-2014 Windham School District (CST, Dell Desktop)

2010-2011 North Harris Community College (Welding)

1991-1993 Westfield High School, (GED)

SUMMARY OF SKILLS:

Proficiency in Arc welding in all positions

Presently taking Pipe welding

Proficiency in Windows Software Packages (Word, Excel, Power Point,

Outlook); Proficiency in Microsoft Windows 95/ 98/ NT4.0/ Me/ XP

Proficiency in Microsoft Office 2000/XP/2007

Excellent oral and written communication skills;

Excellent analytical and problem solving skills

Strong organizational skills and detail orient

Customer service satisfaction with proven track history of repeat clients



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