Account Representative Los Angeles
Resume:
DEREK SHELDRAKE
**** ******* **** *** ***, Los Angeles, CA 90036
************@*****.***
SUMMARY of QUALIFICATIONS
Over 7 years of experience within the Background and Pre-Employment Screening industry. Within my recent role I was responsible for managing thirty-three different daily, weekly, monthly, and quarterly client reports. Assisted in our team inbox with a wide variety of client and account manager inquiries averaging 80 to 100 inquiries per week providing a high level of support when needed. Completed custom and reoccurring data reports which allowed me to become very proficient in excel and tableau. Completed 2 to 6 client business reviews a month which included a detailed summary of key processes and quarterly/yearly data for Account Managers to review with the client. Participated in client presentations with the Account Manager which included providing further explanation to the client, when needed. Assisted in setting up client vendor accounts where I became the point person for one of our largest vendor programs setting up over 80 vendor accounts who brought in a large amount of revenue. In my previous roles I researched and managed candidate searches based on assigned jurisdictions. Acted as a training lead for new hires. Promoted to the Compliance Review Specialist position where most of my responsibilities were working with external vendors to make sure state, federal and client guidelines were accurately applied to candidate searches. Within this role I also became the lead for our possible results error process where we completed client inquiries of possible errors/disputes within the background check.
Employment
Accurate Background
Account Representative
September 2020-September 2023
Daily tasks included sending out data reports to clients and account managers, completed a wide variety of inquiries in our shared inbox, setting up client vendor accounts, created new reports and subscriptions in tableau to better support our clients, completed and reviewed client business reviews for our account managers to present.
Compliance Review Specialist February 2017, August 2020
Completed 150-200 searches per day exceeding company standard by often achieving zero errors per month. Obtained external vendor court information which required reporting the accurate information to the clients. Training/supporting new hires on past jurisdictions that I was responsible for managing. Continue to assist with research when volumes are high.
Criminal Researcher September 2015- January 2017
Completed 300 searches per day. Required to meet the established company standard of 99.5%, my average percent was 99.9% and often times achieving zero errors per month. Training/supporting new hires on past jurisdictions that I was responsible for managing.
EDUCATION
BACHELOR OF ARTS, ENVIRONMENTAL STUDIES
University of Colorado, Boulder Boulder, CO
Company Specific Background Screening Programs
Tableau, SSRS, I9, Tetra, Court axis, ATM, Court records websites per each jurisdiction, aka selection, sex offender registry and external vendors
Computer Skills
Tableau, Excel, PC, Apple, Windows, Word
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