EXECUTIVE-LEVEL PROGRAM/PROJECT MANAGER

Executive-Level Program, Project Manager with 25+ years of Information Technology (IT) and business management experience in both the public and private sector; with key emphasis on application development management, billing, warranty, telecommunications, vendor management, digital management, and program management. In addition, I have developed a keen understanding of business priorities, and am a genuine team player. With my cross-functional communication skills I can easily interface with high – profile staff, vendors, and customers. I have a versatile, innovative, and loyal management professional ability to see the “big picture” while staying on top of all the details. In the retail, insurance, travel, medical, restaurant, procurement, pharmaceutical, and start-up operations/industries I am recognized for consistent success in developing the processes and procedures to streamline operations and enhance revenue performance.

●Over 25 years experienced in Portfolio/Program Management, Project Resource Management, Project Management, Risk Management, Process Management, Communications Management, Vendor Management, Financial Management and Digital Marketing Campaigns

●Proven history of managing multi-scale, multi-stage high budget (500k to 5m) projects using Waterfall Project Management, SDLC and Agile leadership implementing and Integrating SaaS, Cloud (AWS & Azure) and On-Premise

●Adept in at evaluating and managing business requirements, integrations, processes, budgets, timelines, SOW & RFPs, prototyping, process mapping, system specs and deployment / roll out process

●Knowledge of Industry Standards such as ITIL, HIPAA, SOX, Six Sigma and ISO 9000 and PCI Compliance

●Experience with deploying and supporting mobile applications, infrastructure, security, and operations

●Extensive experience and proficient in MS Office, MS Project, Visio, Rally, JIRA, SharePoint, SQL, Access, Bizagi, Adobe CS4, Serena, PhotoShop, Flash, HP Quality Center, ExactTarget, Omniture, Google Analytic, Informatica, Tableau an Eloqua, SQL/Queries, VOD (Akamai)

●Project Experiences range from Click Scheduling Software, CRM, ERP and Online Web Portal Projects using the technologies On-Premise and Cloud such as: Salesforce, Systems (Oracle,LYNX & .NET), CRM (Oracle Cloud, Siebel, Salesforce and Microsoft), SaaS, JD Edwards, AWS and Azure environments and Interface projects with HR vendors, GIS, Workday, IOS, Workforce and ADP

EDUCATION & CREDENTIALS

●MBA/MS - New England College - Graduated

●BA -The University of Toledo – Graduated

PROFESSIONAL EXPERIENCE

[01/23 – PRESENT] IT SENIOR TECHNICAL PROGRAM MANAGER – Brightspeed

Managing a TSA Exit Program to transition Brightspeed customers from Lumen systems, working with over 240 systems Integrations to SAP, Service Now, O2, & more

Facilitated cross functional communications, Governance, Steering Committee, Go to Market calls and reports in mitigating and managing dependencies, blockers, issues, and risks at all levels (resource, vendors, c-level etc)

Set up and aided in the adoption of PEMBOK/Waterfall & JIRA/AGILE documentation and repositories as it aligns with potential audits, reference, and maintenance.

Onboarded and formed multiple scrum teams for the 14 different workstreams.

Collaborated and maintained effective relationships with all stakeholders, workstreams and vendors to synchronize and collaborate timelines, budgets, gaps, and impediments.

[10/21 – 01/23] IT CONSULTANT SENIOR PORTFOLIO MANAGER – Independent

●Managing and Mitigating tail end of Transformation Office initiatives in the IT Workstream (Agile Transformation, Application Rationalization etc.)

●Managed tail end of a large 10 million dollar fortune 500 portfolio of Salesforce/Oracle Cloud implementation projects

●Programs consist of high-profile projects working with Integrations to Oracle Cloud, Marketo, Salesforce and more

●Managed Data Lake Portfolio/Programs for Amerihealth Actuaries with a 26 million dollar budget

[11/2019 – 10/21] SENIOR PROJECT/PROGRAM MANAGER – Farelogix/Accelya, Miami

●Managing three dedicated teams for a large airline portfolio (over 20 million in budget) of online financial distribution

●Programs consist of high-profile projects working with dynamic pricing, price distribution for (B2C & B2B projects)

[01/2019 – 11/2019] SENIOR PROJECT/PROGRAM – Spirit Airlines, Miramar

●MRO Cloud eMobility project; consisting of scheduling air maintenance service, parts inventory control & converting manual processes to run from Mobile tablets (5 million budget)

●Managing Programs for the OCC departments, including SaaS related product integrations (Operations Training, scheduling & Recovery optimizing scheduling application and data migration) (over 10 million budget)

[08/2018 – 01/2019] SENIOR PROJECT MANAGER - Newell Co., Boca Raton

●Managed an ESP Data Migration program Migrating 40 to 200 Brands to a new Email Service Provider (ESP); included Loyalty Program for Yankee Candle & Integrations/Data Migration to and from Salesforce

●Managed data migration projects to a new Customer Data Program (CDP)

[07/2018 – 08/2018] SENIOR PROGRAM MANAGER - Perficient San Francisco, CA

●Controlling a set of data migration projects, as the vendor of choice, for an Insurance company

●Maintaining a budget over 10 million dollars per year and over 40 Perficient employees and contractors; including 8 Tech Leads and Scrum Masters, Two Project Managers

[04/2018 – 07/2018] PROGRAM MANAGER & PRODUCER - Boheme Media LLC, Fort Lauderdale, FL

●Aiding in managing pre-existing eCommerce, Retail, Loyalty and Marketing projects implementing and integrating Cloud and On-Premise software, including Salesforce & Oracle CRM implementations

●Technical writing as well as Operations and Marketing conversion reports for clients

[10/2017 – 03/2018] SCRUM MASTER & SDLC SENIOR PROJECT MANAGER - iPipeline, Fort Lauderdale, FL

●Managed client relations & budgets for financial Annuities Retail (Cloud) platform

●Conducted daily Scrum, retrospectives, demos, Governance meetings

[05/2017 – 09/2017] PROGRAM MANAGER & PRODUCER - Boheme Media LLC, Bangor, ME

●Supported existing SDLC, Agile development, website, and mobile implementations

●Managed Digital Campaigns with vendors

●Generated conversion reports for clients (Reports deriving from CRM applications)

[04/2015 – 04/2017] DIRECTOR of PMO - Service America, Fort Lauderdale, FL

●Built a Project Management Office (hybrid Waterfall & Agile) and IT governance & change processes

●Managed large complex projects in the warranty operations & Supply Chain (SaaS, On Premise & Cloud)

●Implemented Agent & Customer Portals, CRM Oracle Cloud, Single Sign On (SSO), digital campaign tracking, ClickMobile Scheduling and Android tablets with internal & Vendor base systems (SaaS, Cloud & On Premise)

●Integrated a full digital sale, support & warranty process; enforcing the use of controls specified in the PCI Standards by SQL queries reports of customer/marketing data

●Updated HR & Payroll system to ADP along with implemented a Learning Management System (LMS) and integrated Website with 3rd party Job boards

[09/2012 – 03/2015] SR BUSINESS ARCHITECT & MANAGER - Cross Country Home Services, Sunrise, FL

●Lead IT/Marketing, Retail & Sales Projects to improve integrations from internal CRM/Oracle System (EBS), SSO, and external Lead Generation for Cloud and On-Premise systems

●Gathered and analyzed analytical and conversion data SQL reports for Marketing and Operational processes

[07/2011 – 09/2012] SCRUM MASTER & SR BUSINESS ANALYST - ADT/Tyco Integrated Security, Boca Raton, FL

●Lead Discovery Phase for new website branding and digital strategy

●Solicited requirements for an Online Billing Module within a Client Portal & CRM/Salesforce

●Analyzed integrations between Online Billing System, internal customer account system and Salesforce

●Analyzed Data based on SQL and queried reports

[05/2009 – 07/2011] SDLC PROJECT/PROGRAM MANAGER & CONSULTANT - Synergy Consulting, Miami, FL

●Terremark WorldWide/Verizon (09/2010 – 07/2011)

oManaged the development of new operational support tools connected to a new configuration management database (CMDB) for Financial, Legal, Marketing, HR, and Sales system (Salesforce) being developed in EDI, ETL, Single Sign On (SSO), PCI Compliance and API methods.

oAnalyzed customer ticketing data to identify gaps in requirements for customer, vendor, and client portals

●Independent Purchasing Cooperative (IPC) for Subway (10/2009 – 09/2010)

oManaged projects from inception to successful implementation such as the Subway Employee Website, Loyalty Program, Franchise Retail Product Supply Shopping Cart to Beverage Redemption Invoice application.

oManaged integrations between POS, Financial Systems, Sales (Salesforce), Kronos Workforce & employment systems using ETL, EDI, SSO, and API integration methods; ensuring compliances in PCI and SOX

●Burger King Corporate (05/2009 – 10/2009)

oAided in the automation of an automated PMO process that integrates Business, Financial and Enterprise approvals throughout each step of the product life cycle

[05/2008 – 05/2009] ECOMMERCE PRODUCT MANAGER - Norwegian Cruise Lines, Miami, FL

●Identified key opportunities to support of distribution & Marketing initiatives such as additional revenue streams in My Cruise section, Loyalty Program & CRM Siebel

●Employed customer research and usability studies, utilizing SQL queries of customer demographics

●Analyzed internal tracking data for ncl.com-customer behavior patterns and third-party research for B2B Retail

[05/2007 – 05/2008] SR PROJECT MANAGER & PRODUCER - Greater Than One Marketing, New York, NY

●Managed the scope, resource capacity, budget, project schedule and status updates for NOVARTIS, MEDA, HOLOGIC, JOHNSON & JOHNSON GLOBAL ACCOUNTS, including Loyalty programs and various campaigns

●Participated in building the Project Management Process and trained international Project Managers

●Effectively supervised Project Managers and provided training and guidance

●Generated complex conversion reports for lead and digital marketing data

[07/2006 –05/2007] SR PROJECT/PROGRAM MANAGER & PRODUCER - Colangelo Synergy Marketing, Darien, CT

●Worked with back-end Internet Infrastructure Initiatives that reflected the Client's Marketing Strategy for SCHICK, HALLS CALLAWAY & KRAFT ACCOUNTS, including Loyalty digital programs

●Managed, with partner agencies, the communication project schedules and deadlines

●Integrated Front-end portals to back-end operations systems

[01/2006 – 07/2006] SR SDLC PROJECT MANAGER - Kforce Consulting Group, Westchester, NY

●Directed and managed projects for MASTERCARD International; involving high-end client-server applications, integrations and data migrations such as oracle CRM, proprietary reporting software etc.

[07/2003 – 12/2005] PROJECT MANAGER & PRODUCER - Boheme Media LLC, Westport, CT

●Lead projects for infrastructure, application development, website and CDROM

●Meetingjobs, Hager Marketing, General Electric, Kraft, PSEG-ET Energy, Deloitte & Touch, GE, Republic Bank, Citibank

[09/2001 – 06/2003] PROJECT LEAD - Valley Health System, Las Vegas, NV

●Managed and enhanced applications for over 100 Doctor Groups (300 users) to receive hospital patient information

●Lead implementations for HL7 messaging pathways, Siemens, SMS hospital applications within HIPAA regulations

[07/1999 – 09/2001] SITE TECHNOLOGY PROJECT MANAGER - Instinct Services Group, Inc., Fairfield

●Managed, researched, and quantified website ROIs for clients

●Secured new partnerships & revenue streams (i.e., ASCAP and John Lennon Songwriting Contest)

●Directed projects for Global Web CMS, ERP & CRM Systems

[01/1997 – 07/1999] PROGRAM MANAGER OPERATIONS & ECOMMERCE - Ethan Allen, Danbury, CT

●Managed and created Website, CD ROM, and Electronic Presentation projects

●Developed an e-commerce application to promote financial investors

●Worked with many team leaders in MIS, IS, Marketing, Legal, Distribution and Customer Service to develop the new E-Commerce System to integrate to the customer portal

[08/1994 – 12/1996] MULTIMEDIA ARTIST & DEVELOPER - Grey Advertising, New York, NY

●Designed and implemented Interactive Multimedia projects

●Designed and implemented projects for Borden, Comedy Central, Color Comp, Golf Magazine, Glaxo Wellcome, McCann-Erickson, Citibank, Estée Lauder, Splenda, Avon, as well as Goldman Sachs

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