Patricia Ayne Merolla

* ****** *****

New Fairfield, CT 06812

203-***-****

Summary:

Secure a position as an Executive Assistant utilizing my interpersonal, organizational, verbal and written communication skills and drawing on my seventeen years' administrative experience as an Executive Assistant.

Skills:

Microsoft Office - Word, Excel, Power Point, Outlook, Salesforce and Lotus Notes.

Work Experience:

TD Bank, N.A. (January 2007 to present)

Executive Assistant

Provide administrative support to Market President, Senior Vice President, Fairfield County Region Commercial Lending Team and Small Business Relationship Managers.

Interface with customers and staff on a daily basis, handle and resolve problems directed to the department in a sensitive, mature and confidential manner.

Coordinate meetings and travel arrangements with staff, prepare and organize materials including scheduling calendars.

Compile information, prepare reports, manage projects and maintain follow-up systems to ensure timely completion.

Respond or initiate calls to internal or external customers to determine need for assistance or referral to the appropriate area for servicing.

Anticipate and prepare materials needed for conference, correspondence, appointments, meetings, and phone calls.

Monitor and distribute correspondence and incoming mail, maintain filing systems and office supplies and coordinate office operations, telecommunications, and PC requirements.

Prepare and assist in policy and procedure formulation and take initiative to enhance personal knowledge of tasks and procedures.

Compile and provide information for reports and special projects to upper management.

Prepare departmental minutes.

Assist Officer's Assistants and serve as backup to the support staff at all levels. Oversee lower-level administrative support staff.

Federated Department Stores, Macy’s East, (November 2003 through November 2006)

Cash Office Manager/Assistant to General Store Manager and Operations Manger

Administrative Support.

Manager of daily operational financial functions.

Cash flow, invoicing and assorted floor banking functions.

Count and reconcile any differences in monies in Vault.

Return check cashing monies to bank.

Prepare deposit for pick up by armored carrier.

Customer Service Supervisor.

Coordinate scheduling for General Store Manager and Operations Manager.

Education:

Western Connecticut State University, Danbury, CT Major: Psychology - approximately 75% complete.

Immaculate High School, Danbury, CT - 1977 Graduate

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