EDUCATION/PROFESSIONAL CERTIFICATES

CUSTOMER SERVICE

585-***-**** ad35qk@r.postjobfree.com

Americus Scott

Joseph C.Wilson Magnet Highschool, Highschool Diploma Octapharma Plasma - Processing Technician

September 2016 - June 2020

July 2023 - Present

REFERENCES: available upon request

September 2022 - July 2023

SKILLS:Leadership, Organization, Reliability,Timeliness, Patience, Multitasking, Communication, Management. EXPERIENCE

December 2020 - June 2021

Heritage Christian Services - Resident Counselor

Unity Hospital - Dietary aide

Extensive experience in closely interacting with customers in a fast paced customer service environment. Working as a team and also working independently while communicating effectively and clearly making sure to collaborate with coworkers to maintain a positive work environment. Well versed in many different work environments such as working with the youth, healthcare, retail and those with cognitive impairments. Exemplary in communication both written and verbal. Looking to leverage my passion and commitment for helping others with complex issues. Very personable, enthusiastic and timely. Prompt and accurate collection, storage and shipping of plasma bottles and samples. Maintain compliance of SOP standards, Good manufacturing procedures and regulatory guidelines. Adhering to company policies to ensure promptness and accuracy. Exhibiting excellent customer service, the ability to work in a fast paced environment and showing commitment to the company. Provide in-home care for disabled, cognitively impaired, or chronically ill patients. Prepared food according to diet plans, fed patients, performed light house keeping, laundry and administering medications. Ensured patients adhered to care plans, diets, and exercise regimens. Assisted patients with daily personal care tasks such as bathing, dressing and grooming. CPR certification

Goodwill - Retail Associate

Greeting customers in a warm and friendly manner as they enter the store being sure to assist when needed. Maintaining a clean and organized store, restocking merchandise, putting new inventory onto the sales floor and ensuring organization on the front end of the store. Answering the telephone using good telephone etiquette while also adhering to company policies. Multitasking to ensure completion of daily checklists. June 2021 - May 2022

Participated and monitored meal distribution for efficient and effective patient food service. Assisted on tray line with the preparation of hot and cold meals. Worked in dish room, collected trays from patients, carried soiled dishes, utensils and food service supplies to wash area. Served tray line according to residents diets, allergies, special requests and meal choice of the day.

September 2022 - Present