Class A Customer Service

MG

MICHAEL GAYLE

*********@*****.*** 646-***-**** Franklin Square, NY 11010

Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Processes and Procedures

Content Management Expertise

Experience in Leadership

Active Listening

Customer Service

Conflict Resolution

Friendly, Positive Attitude

Reliable & Trustworthy

Computer Skills

Data Management

Good Work Ethic

NYC DEPT OF SANITATION Maspeth,

NY

Supervisor

03/2018 - 10/2022

Monitored employee productivity to provide constructive feedback and coaching.

Responded to employee concerns or complaints by coordinating with human resources team to solve issues.

Coordinated employee schedules according to shift changes and availability.

Complied with company policies, objectives and communication goals. Reviewed completed work to verify consistency, quality and conformance. Provided ongoing training to address staff needs.

Evaluated processes and employee strengths to realign workflows with changing business demands.

Established and enforced clear goals to keep employees working collaboratively.

Displayed strong telephone etiquette, effectively handling difficult calls. Assessed company operations for compliance with safety standards. NYC DEPT OF SANITATION Richmond

Hill, NY

Sanitation Worker

07/2012 - 03/2018

Picked up items around carts by shoveling, lifting and loading loose garbage, debris and bulk refuse.

Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks. Applied industrial chemicals safely to clean surfaces in [Type] environment.

Stocked supplies in restroom and other stations throughout office building. Used brooms, mops and vacuum cleaners to remove dirt and debris from floors.

Followed sanitation schedule and documented cleaning activities. Picked up and transported recyclables and trash from various locations to Summary

Skills

Experience

appropriate disposal facilities.

Lifted and properly disposed of furniture, equipment and heavy items. College of Staten Island of The City University of New York Staten Island, NY GED

06/1999

Certified HANDLE MOTOR FUEL, GAS STATION, FDNY - EXPIRES 5/24 Certified OPERATE AND MAINTAIN AIR COMPRESSORS, FDNY - EXPIRES 5/24 Education and Training

Certifications

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