Customer Support Human Resources

CHANDRIKA RAJALINGAM

Westland, Michigan *****

Contact: +1-832-***-**** / ************@*****.***

SUMMARY

Pursuing Associate Degree in Accounting in Wayne County Community College.

Experienced preparing tax returns.

3 years of Customer Support Experience in multiple industries

Experienced Application Tech Support at a leading Multinational Company.

2 years of Experience in Level 1 query support and ticket allocation.

Performed multiple allocation in a shorter time thereby reducing.

Managed crew members and stock in the famous fast-food restaurant.

Achieved First Rank in XII State board exams in the subject of Economics.

FIELD OF INTEREST

Accounting, Finance, Bookkeeping, Taxation, Business Law, Customer Centric Marketing, People Management, Human Resources, Customer Service, Customer Support, looking forward for the full time and part time job.

EDUCATION

Wayne County Community College Michigan, USA

Associate degree in accounting GPA - 3.64 Jan 2022 – May 2024

Madurai Kamaraj University, SFR College for Women India

B.A in English June 2013 – May 2016

PROFESSIONAL EXPERIENCE

H&R Block / Block Advisors Michigan, USA

Tax Preparer December 2022 – December 2023

Tax preparation.

Advising on Returns depending on circumstances.

Answering client calls.

Booking appointments.

Meeting clients in person and virtually.

McDonald’s Fast Food Restaurant Michigan, USA

Shift Manager September 2022 – December 2022

People management.

Inventory management.

Cash handling.

Customer handling.

TCS (Tata Consultancy Services) India

Senior Application Tech Support May 2017 - June 2019

Handling ticket which is created when there is an issue in the application.

Successfully led and cleared maximum tickets in a short amount of time by group assigning.

Allocation of tickets as per the priority and to the correct team as every application has a resolving team.

Moving the tickets to Level 1, L2 through L8 teams according to the criticality of the issue.

Using excel for recording the tickets handled which was easy to sort out.

Conducting team meeting when there is an update in the process.

Issuing change over to the next shift team members with clear objectives.

ILM (Institute of Language Management) India

Spoken English Trainer May 2016 – April 2017

Involving all the students to participate in the school events.

Making students to engage in English debate.

Selecting students for the onstage programs to overcome their stage fear.

Conducted many activities in a way students are interested like quizzes, games, dance and singing program.

Using cartoon topics, made students to bring their ideas and to participate in a conversation.

Jansi Hyper Market India

Bookkeeper May 2013 – April 2016

Cashier experience.

Invoicing

Stocking

Expense tracking

Billing

Bookkeeping experience.

Payroll processing

Financial reporting

CERTIFICATIONS

SQA (Scottish Qualifications Authority)

BEC (Business English Certificate) Level - Preliminary

M.S. Office

Tally

DTP (Desk Top Publishing)

DEO (Data Entry Operator)

PERSONAL ACHIEVEMENTS

Silver medal for obtaining First mark in economics in Public XII Examination.

First prize in literary parade participated in inter-college competition.

First prize in Mime.

Third place in inter-collegiate volleyball tournament.

Participated in state level volleyball tournament.

Participated and won the Women’s Cricket match conducted in TCS.

Participated in many on stage programs.

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