KAREN HORSLEY

Wakefield Nebraska,***** . 712-***-****

ad35mr@r.postjobfree.com

Experienced customer service representative with multiple years of experience years in customer services and account handling. I’m very outgoing and self-motivated & looking for a job that I can turn into a career!

EXPERIENCE

NOVEMBER 2015 – FEBRUARY 2024

TELEPHONE SALES RESPRESENTATIVE, mass markets

Handling of confidential information and customer escalations

Dispatched roadside assistance

Supervisor trained new agent,

Help Customer with delivery issues with there appliances

Document all changes made by the customer.

Dispatched out roadside assistance.

Team Lead as well as managed a group of agents.

As a Team Lead, I handled supervisor calls and de-escalated situations.

Scheduled In Home Health Evaluations for Health insurance companies.

Understanding of HIPPA privacy laws.

JANUARY 2012– JULY 2015

CUSTOMER SERVICE REPRESENTATIVE,

ALORICA

Handled customer escalations and confidential/sensitive information.

Checked Billing statements

Changed plans on accounts

Work retention program to keep active customers

Document all changes made by the customer.

NOV 2002 – 2012

TYSON FRESH MEATS

International paper work

Printed bills of lading and signed to process paper work

Worked with International sales representatives .

Filled out insurance certificate for shipment

EDUCATION

MAY 1986

HIGH SCHOOL DIPLOMA, North High

SKILLS

Team training experience & some management experience

Strong phone skills

work great with others

Customer service driven

Very reliable

Harder Worker & self-motivated with excellent leadership and communication skills

ACTIVITIES

I enjoy spending time with my family

Taken my dog for a walk

Spending time with my friends

REFERENCES

Kaasi Ventress at Mass Markets June 2021

oPosition: Team Lead

oYears Known: 2 years

oPhone Number: 912-***-****

. Tiffany Johnson

oPosition: Team Lead

oYears Known: 2+

oPhone Number: 404-***-****

Kristi Franz

oClose personal friend

oYears Known:40

oPhone Number: 816-***-****

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