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General Manager Customer Service

Location:
Memphis, TN
Posted:
March 06, 2024

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Resume:

ROY L. BROWN

**** ********* **** ****: 901-***-****

Memphis, Tennessee 38116 Cell: 901-***-****

Email: ad35mp@r.postjobfree.com

OBJECTIVE

To obtain a position where I can maximize my multi-layer of management skills, program development, training experience, customer service, and a successful track record in the restaurant industry.

SKILLS AND ABILITIES

Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environment, as well as supervisory skills including hiring, termination, scheduling, training, payroll, and other administrative tasks. I am knowledgeable of current day-to day operations in the restaurant industry, and a clear vision to accomplish the company goals.

WORK EXPERIENCE

Applebee’s Restaurant

Memphis, Tennessee 04/2012 – 02/2021

General Manager

Oversaw the entire operations of the house, supervised the staff and effectively meet the health and safety requirements mandated by law. Effectively increased sales within eight months to ensure profit for the company.

Buffalo Wild Wings, LLC

Southaven, Mississippi 11/2010 - 12/2011

Memphis, Tennessee 12/2004 -11/2010

General Manager/Managing Partner

Effectively manage a high-volume restaurant with annual sales of 2.3 million. Coordinate management development in areas including training of over 50 managers, including staffing, training of team members, purchasing, cost control, facilities, maintenance, advertising, customer relations and marketing.

Lone Star Steakhouse & Saloon

Bartlett, Tennessee 01/2001 - 12/2004

Kitchen Manager

Responsible for maintaining the weekly inventory, trained kitchen staff, including the wait-staff and scheduling. While maintaining company food cost standards and supervised food purchases. Control labor hours to maintain the company productivity standards.

Applebee’s Restaurant

Memphis, Mississippi

General Manager 10/1999 – 01/2001

Kitchen Manager 06/1990- 10/1999

Coordinated the entire operations of the kitchen, supervised the kitchen staff and effectively meet the health and safety requirements mandated by law. Promoted from Kitchen Manager to General Manager where my responsibility included the running of the restaurant and made sure it operated at a profit.

EDUCATION

Dawson Trade School, Chicago, Illinois, Business Management

Dunbar High School, Chicago, Illinois

REFERENCES

Available upon request



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