Hard Skills

• Python Programming

• Firewall Configuration

• Malware Identification

• Cryptography

• Threat Analysis

• Threat Detection (IDS/IPS)

• Data and Network Security

• Windows 10/11 and Linux [Kali and Ubuntu]

Soft Skills

• Customer Support

• Speaks

Vietnamese

• Adaptability

• Teamwork

• Attention to Detail

• Communication

skills

• Interpersonal Skill

• Time Management

• Problem Solving

EDUCATION

• CompTIA Career Study – Security + CompTIA, 2023-2024

• ICS2 Certified Cybersecurity ICS2

• Currently enrolled in Python and CEH course (Expected completion 04/24) Udemy

• Peace Officer Standards and Training Napa Valley College 2011-2012 CERTIFICATION

• CompTIA Security+ (Cert ID COMP001022429288)

• ISC2 Certified Cybersecurity (CC)

• Privacy Controls (InfoSec)

EXPERIENCE

Techsmart, LLC – IT Professional April 2023- Current

• I implement techniques to assist customers in choosing what product would be the best fit for them. This would be laptops, computers, customer builds, mobile devices, modems, routers, all in one solution and more.

• I troubleshoot and support customer computers and devices, this will include, if they are not operation how they should, from viruses/trojans to blue screen errors. Also performing system backups, hard drive health checks, and system upgrades including CPU, GPU, RAM, Power Supply, and Hard Drives/Solid State Drives.

• I Stay up to date with modern technology by reading modern cyber threats from newsletters and blogs. Technology is always developing so knowing the industry is very important as a technician. JD Property Management, LLC – Real Estate Broker March 2017-Current

• I manage client assets, which are privately owned real estate. I interview tenants, move tenants in/out, inspect property, continue customer growth with great communication and relationships. Jackie Dong

707-***-****

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2

Carlen Chevrolet – Sales and Service Advisor June 2022-Current

• I worked with a sales team that is commission based and competitive. I built professional relationships with the client. Learned about our product and delivered our product to the client. I strive to make sure the client had the best experience in purchasing and owning their vehicle. European Auto – Manager July 2014-November

2021

● Wrote policies for a new automotive company, we started from the ground up, after writing new policy, created workflow systems for service department and technicians. The business (within 5 years) produced half a million dollars in gross revenue.

● As a technician, I performed diagnostics/problem solving, from misfires, to complicated diagnostics with control modules and electrical system including CAN BUS systems.

● As a manager, I oversaw a team of technicians and service advisors to hold everyone to the company standard, that includes communication with customers. I mitigated problems amongst employees, so we had a good working environment.

Allied Universal – Armed Security Guard June 2015- March 2017

• I monitored all traffic and conducted regular perimeter patrols at a high-value electrical site for PG&E in California. I helped to identify and assess potential security risks. Responded promptly to suspicious activity or incidents, implementing appropriate security protocols and procedures to mitigate threats and maintain a secure environment and to do daily reports for our shareholders. PROJECTS

Project: Write Python script with arguments. Implementing a SOC using Elastic and VM(Kali and Windows) for SIEM experience..

Source: https://www.github.com/Jdong707/Projects

Platforms and Technology Used: VMWare, Elastic (SIEM), Ubuntu Linux, Kali Linux, Windows 7-11 pro. Activities

I enjoy playing some PC Games, dirt biking, and some long range shooting.

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