Alexandra Smith

Cedar Rapids, IA *****

ad35m2@r.postjobfree.com

+1-319-***-****

Authorized to work in the US for any employer

Work Experience

Resident Aide Corridor Crossing Place

Corridor Crossing Place - Cedar Rapids, IA

April 2019 to May 2019

• I worked with the elderly & assisted them with everyday living such as hygiene, bathing, incontinent cares, medication management, slight housekeeping, transfer & mobility. I assisted to & from meals and nightly bedtime routine. Also, assisted with answering phones, assisted new families with information, completed paperwork & followed up with families about needs and concerns. Resident Aide Mayvil

Cedar Rapids, IA

November 2017 to March 2019

I assist elderly with daily living activities from showering to eating etc. Medication management, housekeeping, transfers and daily activities.

Front Desk Clerk Clarion Hotel - Cedar Rapids, IA

Checked Guest in and out of the hotel, provided good hospitality and customer service. Ensured that all guests were satisfied with their stay and resolved any issues or concerns. Sales Consulting GoDaddy

February 2017 to November 2017

Inbound-Sales Consulting

January 2016 to December 2016

Handled customer complaints, billing questions and made accommodations with customers who couldn't afford to redeem domain names or keep other products they may have had in their account. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

● Inbound-Sales Consulting

● Relationship building

●Patience

● Being open-minded

● Product Knowledge

Sales Representative Premiere Business Solutions

Cedar Rapids, IA

July 2015 to September 2015

I called customers mainly in Pennsylvania and North Carolina. My motive was to get those individuals to go with our energy company to get lower rates on their light bill as well as their gas bill.

● Outbound Sales

● Patience

● Relationship building with clients

● Ability to mathematically quote prices

Outbound and inbound sales

Thomas L. Cardella & Associates

February 2015 to September 2015

September 2015 to February 2015

My position was to take inbound calls from customers calling in about purchasing Identity Theft Protection. Also worked in a department making outbound calls to purchase or get a better subscription for the Wall Street Journal. Happy Customers and unsatisfied, my ultimate goal was to make sure before ending the conversation with me they were satisfied or in better standing and the issues or concerns were resolved.

● Outbound and inbound sales

● Understanding

● Satisfying customers

● Patience

Sales Representative Infinity Contact

September 2013 to July 2015

My responsibility was to set up appraisal meetings as a 3rd party client for customers to go in to our affiliates and possibly purchase a newer vehicle. Also sold Nuance Dragon which was a product to help individuals who needed assistance reading and writing. Both Seasonal positions.

● Consultative Conversations

●Patience

● Product knowledge

● Initiative taking

● Inbound and Outbound Sales

Server and Cashier Olive Garden - Cedar Rapids, IA Education

Diploma

Marshalltown Learning Academy

Skills

• Microsoft office

• Outbound Sales

• Inside Sales

• Cold Calling

• Telemarketing

• Account Management

• B2B Sales

• Outside Sales

• Negotiation

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