Angela Harvey

ad35ka@r.postjobfree.com

Professional Experience

Eurofins-Viracor-IBT-Hybrid, KS October 2022-December 2023

Client Services Representative II

Provide assistance to healthcare professionals, primarily via inbound/outbound calls

Handle additional client inquires by e-mail, fax, or other channels of communication

Assist departments with Assay Management, Client Resolutions, Set-up/ Manage New Accounts

HIPPA certified documentation of all activities

Coordinate courier services and shipping logistics, place supply orders

Identify, prioritize, assist with resolving client escalations, priority issues, security/privacy issues among departments

Provide backup coverage in warehouse fulfilling supply orders

Accurate reporting of lab results, reports, graphs, etc

Multiprens USA Inc-KICKS

Accounts Receivable/Payables Specialist June 2021-September 2022

●Prepare, review, transmit all invoices for accuracy and proper approvals

●Contacting clients for payment resolution, negotiating payment arrangements, and resolving payment discrepancies, assisting with 3rd party agency with collections

●Recording and reconciling payments

●Maintaining billing accounts and records

●Insuring company bills are paid and reconciled

●Entering transactions to maintain accurate revenue reports

●Performing bank and credit card reconciliations

●Assisting with the setup of new suppliers

●Generating monthly, quarterly, or annual statements

FPS/ Lendio-Remote April 2021-June-2022

Customer Experience Rep

●Processed loans for SBA.

●Worked closely with funding managers, account managers, and lenders to get proper documentation from business owners to apply for a Paycheck Protection Loan (PPP Loans) through the SBA

●Validation of documents and payroll from business for pre-approvals

●Data entry and record-keeping for potential and past borrowers

●Assisted in the Loan forgiveness process as well as follow-ups with present and past clients

●Assisted borrowers via inbound and outbound calls, live chats, and emails

Adecco/ OptumRx, Overland Park, KS August 2020- March 2021

Pharmacy Technician/Warehouse Associate

●Maintain M/O /SP Pharm Accounts

●Received prescriptions through various system throughout facility

●Verified customer information i.e. demographic, Rx info, etc

●Manage and Triage orders

●Operate machines to fill, label, bag, etc.

●Pack and load packages

Adecco/ Assist Rx, Overland Park, KS June 2019 - July 2020

Patient Access Representative

●Enrolling patients into Specialty Rx assistance programs.

●Reviewed benefit structure and verified insurance and eligibility.

●Worked with PBM with the coordination of payments and delivery.

●Scanning and data-entry of patients’ records and payments to accounts.

●Updating files and patient records.

Adecco/ Bushnell Lenexa, KS May 2018 - May 2019

Warehouse Associate- Order Fulfiller

●Receive/organize pick ticket and equipment for fulfilment

●Pick/Pull items following Identifiers and RF scanner

●Pack, label, and load packages

●Keep count, record, and restock inventory

●Operate forklift and pallet jack for loading/unloading

Med 4 Home Kansas City, MO April 2016 - April 2018

Pharmacy Technician/Patient Rep

●Assist customers via inbound/and outbound calling, with refills, re-orders of supplies, equipment, and medication.

●Counselled patient on the use of meds and equipment for compliance purposes.

●Assembled quarterly and yearly compliance reports.

●Verified insurance. Assembled prior-authorizations, referrals, and other EMR.

● Document daily activities, faxing and mailing of various correspondences.

Caring Hearts Home Health Agency-KCKS August 2008 - February 2016

Patient Representative/ Transitional Living Specialist

●Provided community-based services to individuals living with traumatic brain injuries.

●Evaluated client’s ability to provide self-sufficiently.

●Assisted with basic needs, provided training and strategies to develop social, cognitive, physical and/or behavioural, skills and abilities.

●Assisted with implementation of patients Plan of Care.

The Dream Works Home Health Agency-KCKS December 2005 - August 2008

Medical Receptionist

●Welcomes clients and visitors in person or on the telephone and answering or referring inquiries.

●Scheduled appointments and maintained records and accounts.

●Comforts clients by anticipating clients' anxieties, answering clients' questions, and maintaining the reception area.

●Maintained client accounts by obtaining, recording, and updating personal and financial information.

●Obtained revenue by recording and updating financial information. Filed, collected, and expedited third-party claims.

●Maintained business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.

The University of Kansas School of Medicine (Center of Excellence)-KCKS April 2000- Apr2005

Program Coordinator

●Created, managed, updated tracking database consisting of students, physicians, residents, and alumni for The KS School of Medicine.

●Assisted Associate Dean with the development of the Medical College Board Review for medical school prep-programs.

●Assisted with grant writing and program proposals.

●Created progress reports, presentations, and departmental contracts.

●Prepared in and out of state hotel, air, and ground accommodations.

●Assisted with planning and hosting seminars, workshops, and banquet events.

Skills:

●Word, Excel, PowerPoint, Outlook, Access, Teams, Salesforce, Zendesk, ViraNet, StarLims, Oracle, OnBase, Retriever, D-365, Idea, Epic, Cornerstone,

●10-KEY BY TOUCH, 55-60 wpm, CPT, ICD-10, PCS (Experienced), Medical terminology (Certificate), Grant and Proposal writing

●Allscripts, Secure Pay, FreshBooks, Kareo, Sage, Peachtree, Paycor, IFNIX

Education:

●August 2001 - September 2003 Johnson County Community College, Overland Park,

●May 2000- Graduated J.C. Harmon High School Kansas City, KS

●April 2022-Present-Rasmussen University-Business Management Overland Park, KS

References

MARIA CANADY (913( 907-9063---THE DREAM WORKS—SUPERVISOR

ROBIN TINSLEY 913-***-****---FAMILY FRIEND

KEVIN WILLIAMS 816-***-****—RECRUITER-ADECCO

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