It Support Customer Service
Resume:
Work History
IT Support Technician
Jesus
Bolivar
Contact
Address
Pacolet, SC 29372
Phone
********@*****.***
Skills
Calendar management
Very Good
Basic computer support
Excellent
Negotiation
Very Good
Recruiting and interviewing
Very Good
Business Development
Very Good
Business administration
Good
Project Management
Good
Strategic planning
Very Good
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in personnel management, inventory management, IT support as well as suppliers and customer's constant communications. Dedicated to complete knowledge of company products and services for optimized customer service. Agile and adaptable staff leader with a work history and self motivational approach. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Manager's Assistant
Alternator Exchange, Inc., Pacolet, SC
Coordinate and schedule pick ups for finished
products.
Utilize supplier's software to create and edit
documents, paper work and labels concerning
outgoing finished products.
Attend yearly meetings and reported pertinent
information to employees.
Support and resolve computer and office
equipment issues through troubleshooting.
Create and maintain a computer network in order
to keep an efficient flow of the information as well as sharing devices.
Support department procurement activities by
coordinating with manager for direction.
Run errands to support daily needs of management.
Communicate with and interface with suppliers as
confidential intermediary.
Offer hands-on assistance to customers, assessing
needs, and maintaining current knowledge of
consumer preferences.
Mentor team members to enhance professional
development and accountability in workplace.
Help with planning schedules and delegating
assignments to meet coverage and service
demands.
2004-01 -
Current
Languages
Spanish
Excellent
English
Very Good
Review strategies and methods to assess company
efficiency.
Make hiring recommendations to increase
company's productivity and profitability with quality workers.
Complete regular inventory counts to verify stock
levels, address discrepancies, and forecast future needs.
Supervise day-to-day operations to meet
performance, quality and service expectations.
Increase employee performance and job
satisfaction to strengthen retention and
engagement.
Supervise and revise that finished products including packing and wrapping are up to the costumer's
standards and expectations.
Drive the forklift as needed to aid to sustain the pace of the production.
Order and keep the necessary supplies in stock
concerning packing and shipping.
Manage and supervise customer's purchase orders
are made, ship and deliver on schedule.
IT Field Support Technician
Cantv Telecommunications, Guanare, Portuguesa -
Venezuela
Generated reports for customer service issues and
repair records.
Replaced defective components and parts on
malfunctioning computers and office machines.
Updated and replaced outdated drivers and
software for computers and office machines.
Evaluated systems according to predetermined
checklist and noted issues.
Restored data on computers and office machines.
Explained diagnostic findings to customers and
outlined repair or service options.
Documented changes and actions in
computer-based tracking system.
Diagnosed and resolved malfunctions in computers,
office machines and automated teller machines.
Diagnosed and troubleshot problems, repairing, and 2001-02 -
2003-09
Education
Certifications
restoring machines to peak performance.
IT Technician
Lara University, Barquisimeto, Lara - Venezuela
Explained technical information in clear terms to
non-technical individuals to promote better
understanding.
Maintained office PCs, networks and mobile
devices.
Monitored systems in operation and quickly
troubleshot errors.
Performed troubleshooting and repaired peripheral
devices such as printers and scanners.
Used diagnostic tools to identify hardware failures and replace non-functional components.
Refurbished PC systems and peripherals such as
monitors, networking equipment, printers, and more. 2000-08 -
2001-02
IT Technician
Portuguesa University, Acarigua, Portuguesa -
Venezuela
Maintained office PCs, networks and mobile
devices.
Recommended new and replacement hardware
and software purchases.
Tested and installed motherboards, processors, and graphics cards on desktops and laptops for
corporate staff.
Monitored systems in operation and quickly
troubleshot errors.
1998-08 -
2000-07
Associate of Science: Computer And
Information Sciences
Portuguesa University - Acarigua - Portuguesa -
Venezuela
1997-03 -
2001-06
2001-03 Windows Enviroment
2001-04 Microsoft Word
2001-06 Microsoft Excel
2001-08 Networks
2001-10 PC Maintenance
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